What is a private hire operator, how to apply and pay for private hire operators licence, what other permissions you may need, how to renew/add vehicles to your licence, who regulates private hire operators and what happens if you don't pay for a licence.
A Private Hire Operator (PHO) licence is required to take all customer bookings and dispatch private hire vehicles to customers.
Licences are issued to an individual/individuals or companies and relate specifically to the address of a licensed private hire office. The licences are not transferable between individuals or to companies or to an alternative address.
If an application is made by a registered company or partnership, all details relating to directors of that company or all partners must be provided in order to determine if the operator is fit and proper to hold such a licence.
All bookings for private hire journeys carried out by private hire vehicles must be taken through the licensed PHO booking office, known as the 'operating base'.
Private Hire Operators can operate from either their home address (1-2 PH Vehicles maximum) or from offices open to the public.
Before applying for a private hire operators licence, you should read the Private hire and Taxi services policy.
Private hire and taxi services licensing policy (word 2.4mb, opens in new window)
A PHO licensed by East Riding of Yorkshire Council can only use drivers and vehicles who are also licensed by East Riding of Yorkshire Council:
Apply online for a new private hire operators licence
To apply for a PHO licence, you will need to submit the following:
Disclosure Scotland (external website)
Consent to use DBS update service for private hire operators application (word 15kb opens in new window)
Incomplete applications will not be processed and will be returned to the applicant. Please note we cannot accept photocopies of your documents unless they have been certified at an East Riding customer service centre.
Please note once a complete application is received it may take up to ten working days for your licence to be issued or the matter may be referred to the Licensing Committee for determination.
You must operate at all times in compliance with the private hire operator licence conditions as below:
Private hire operators licence condition (word 34kb opens in new window)
Tacit consent does not apply to it in the public interest for reasons of public safety and to consider the fit and proper person test, that the authority must consider your application and make relevant checks before it can be granted.
If you have not heard from the licensing team please contact us:
The target completion date for applications is ten working days.
A renewal application must be submitted to the licensing team prior to the expiry of the existing licence or the licence will lapse. This should be submitted at least 10 days before the expiry date.
If an operator continues to take bookings without a licence they are committing an offence for which they may be prosecuted. It is the responsibility of the operator to ensure that they have a valid licence in place at all times.
You can apply online:
Apply online to renew a Private Hire Operators licence
You can now add or delete vehicles from your private hire operators licence using the on line application below and a discount is automatically applied when adding vehicles on line:
Change the vehicle details on my private hire operators licence online
A fee of £10 is payable for each vehicle attachment using the on line system.
There is no charge for deleting a vehicle from your licence.
If you wish to change details on your licence you can do so using the online form below.
You can use this form to:
Change your personal name or PHO trading name
Change your email address.
Apply to change a detail on your licence
If your change of name is due to marriage or divorce, we will require a certified copy of your marriage certificate or divorce papers.
Please note: you cannot transfer your operators licence to another individual or to another operating base. This includes moving from one residential address to another if you operate from your home address. In these circumstances without a valid PHO licence in place all bookings taken would be unlawful.
If you want to report an unlicensed private hire operator or you have a complaint about a private hire operator licensed by East Riding of Yorkshire Council you can contact the licensing team by email: firstname.lastname@example.org
If any person is found to be taking bookings using a vehicle or driver for the purposes of hire and reward without the correct private hire authorisation in place, East Riding of Yorkshire Council will look to prosecute for the offences.
If a vehicle or driver is used without a licence for private hire work, it may mean their insurance policy is invalidated, and the individual driving the vehicle may not have been police checked. It is also unlawful and a criminal offence.
If you are found to be non compliant with your licence conditions, the licensing team can consider taking the following actions in line with East Riding of Yorkshire Council's licensing policy: