The Citizens Advice consumer service website can give you practical advice when you have a dispute with a customer concerning the goods or services that have been bought from you.
Consumer Advice consumer service (external website)
This website is run by Citizens Advice consumer service, a government-funded telephone and online advice service. East Riding of Yorkshire Council works in partnership with Citizens Advice consumer service.
Contacting Citizens Advice consumer service
Using the Citizens Advice consumer service website, you can make an online request for help or advice.
Consumer Advice consumer service (external website)
Telephone 08454 04 05 06 for help or advice. Opening hours are 9am – 5pm Monday to Friday. Offices are closed on Saturday, Sunday and bank holidays.
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Further information about practical advice on how to avoid being the victim of publishing and marketing scams targeting businesses can be found on the publishing and marketing scams (Information supplied by the Trading Standards Institute) page.
The advice on this page can also be useful in avoiding other scams.
Important information
If you think that your business has been the victim of a marketing scam you should report the matter to:
- the police
- trading standards, you can use Consumer Direct for this purpose
Contacting Citizens Advice consumer service
Using the Citizens Advice consumer service website, you can make an online request for help or advice.
Consumer Advice consumer service (external website)
Telephone 08454 04 05 06 for help or advice. Opening hours are 9am – 5pm Monday to Friday. Offices are closed on Saturday, Sunday and bank holidays.
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The following organisations offer advice or information to businesses.
Business Link is a government online resource for businesses. It contains essential information to support businesses with guidance on regulations.
Business Link (external website)
Everything Regulation, Whenever It’s Needed (ERWIN) website has been set up by the East of England Trading Standards Association Limited (EETSA) to provide regulatory services information in an innovative way that will make it more accessible and useful to businesses.
Everything Regulation, Whenever It's Needed (external website)
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