The following pages give you some practical information about how to avoid misleading customers and provide some examples on the kind of information that specific businesses should supply:
It is important that businesses understand what rights consumers have when the goods they bought from you or the service you provided goes wrong. The following pages give you some practical information on this:
The Office of Fair Trading (OFT) has set the Sale Of Goods Act hub which provides comprehensive and up to date guidance on the Sale of Goods Act for retailers and business support organisations.
Office of Fair Trading (external website)
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The internet is used by an increasing number of businesses to sell their goods and services. If you use the internet you must understand your legal requirements. The following pages give you some practical information to help your business:
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Selling at car boot sales has been a popular part of local life. If you are a trader there are steps you must take to stay legal. Further details about practical advice covering car boot sales can be found on the do you sell at car boot sales? (information supplied by the Trading Standards Institute) page.
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Traders approaching you to hire out a room or other venue to conduct a one day sale or an occasional sale can be a problem for you if the trader concerned causes problems to consumers. Further details about practical guidance on how to protect yourself can be found on the one day and occasional sales - a guide for venues (information supplied by the Trading Standards Institute) page.
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If you go out to consumers to sell your goods or services away from your own premises, there are legal requirements you must follow. Further details about practical guidance to the regulations can be found on a trader's guide to contracts concluded in consumers' homes or workplaces (information supplied by the Trading Standards Institute) page.
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Further details about estate agents practical information to avoid misdescribing property you advertise can be found on the information for estate agents - property descriptions (information supplied by the Trading Standards Institute) page.
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Consumers have some specific rights protecting them when they buyer a package holiday. Further details about the legal requirements for package holidays can be found on the package tours and holidays (information supplied by the Trading Standards Institute) page.
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Further details about your legal obligations as a business concerning showing who owns the business can be found on the companies and business names (information supplied by the Trading Standards Institute) page.
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Most dealers in second-hand goods operating in the East Riding of Yorkshire must be registered under the Humberside Act 1982.
We offer advice about second-hand goods dealer registration.
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The following organisations offer advice or information to businesses.
The Office of Fair Trading (OFT) is a central government body. Its role is to promote and protect consumer interests throughout the UK, while ensuring that businesses are fair and competitive.
Office of Fair Trading (external website)
The Department for Business, Innovation and Skills (BIS) is a central government department. One of its roles is to help to draft and regulate many of the UK laws, regulations and guidelines on advertising, package travel and timeshare, pricing and product description that help protect consumers and businesses from unscrupulous practices.
Department for Business, Innovation and Skills (external website)
Business Link is a government online resource for businesses. It contains essential information to support businesses with guidance on regulations.
Business Link (external website)
Everything Regulation, Whenever It’s Needed (ERWIN) website has been set up by the East of England Trading Standards Association Limited (EETSA) to provide regulatory services information in an innovative way that will make it more accessible and useful to businesses.
Everything Regulation, Whenever It's Needed (external website)
The Advertising Standards Authority (ASA) is the United Kingdom's independent regulator of advertising across all media, including marketing on websites. They work to ensure advertisements are legal, decent, honest and truthful by applying the advertising codes.
Advertising Standards Authority (external website)
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