What is Citizenlink ?

Citizenlink is video conferencing service based within the local community, providing face to face access to council services. You will be connected to a fully trained customer service advisor who can provide help, advice and assistance with all enquiries.

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Where is my nearest CitizenLink?

You can use the interactive find your nearest CitizenLinkmap which allows you to browse details or search for your nearest citizenlink by postcode.

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How do I use a Citizenlink?

The service is extremely simple to use, no IT skills are required. Simply press the button to the side of the door, to make a connection to one of our advisors. They will open the doors for you and advise you how to proceed.

All external Citizenlinks are available at the following times:

Monday to Friday - 8.am to 1.30am
Saturday - 9.am to 11.30am
Sunday - Closed

Willerby Citizenlink is based within Waitrose supermarket and therefore subject to store opening times.

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What services can I access using the Citizenlink service?

Our customer service advisors can provide access to, and advice and information relating to all council services.

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