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How to contact the council

How can I contact the council?

You may need to contact the council to request a service, provide us with information, or to get some help and advice. We provide a number of ways that you can do this to suit your needs and preferences, 24 hours a day, 7 days a week. 

Please choose from one of the following methods: 

Online

Got a specific question?

You can send an enquiry online (opens in new window) to our customer services team who will forward it onto the relevant department. Please include as much details as possible to help them direct your enquiry.

Send us your comments, compliments or complaints

Read more about how you can contact us through our formal feedback system.

 

Website problems

Please read more about how to give feedback and report problems with the website.


Telephone

You can telephone the customer service network on (01482) 393939, 24 hours a day, 7 days a week, for general help, enquiries and information on all council services.

To speak to a specific member of staff or our central Switchboard team, please call (01482) 887700.

Frequently used telephone numbers:
 Service  Contact details

 Adult care services

(01482) 393939

 Archives, museums and local history

(01482) 392790

 Benefits

(01482) 394799

 Bins, rubbish and recycling

(01482) 393939

 Births, deaths and marriages

(01482) 393600

 Building control

(0845) 026 8969

 Car parking

(01482) 395411

 Children's social care enquiries

(01482) 395500

 Council tax

(01482) 394747

 Consumer Direct (trading standards)

(08454) 040506

Domestic violence confidential helpline

(01482) 396330

Electoral services

(01482) 393313

FISH - Families Information Service Hub

(01482) 396469

Home to school transport

(01482) 392125

Housing and environmental health (including dog wardens, noise, pests, licensing, food services)

(01482) 396301

 Jobs, careers

Recruit EastRiding (external East Riding website)

 Libraries

(01482) 392702

 Planning

(01482) 393792

 Road and footpath, safety and maintenance

(0845) 600 1666

 School admissions

(01482) 392131

 Street lighting

(01482) 395740

 Travel passes

(01482) 395531


If you are unsure which service you require, please contact the customer service network on (01482) 393939.

Email 

Send an email to us at customer.services@eastriding.gov.uk

In person

At one of our Customer Service Centres or Citizenlink.

In writing

East Riding of Yorkshire Council
County Hall
Beverley
East Riding of Yorkshire
HU17 9BA

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Where are the council offices located?

Our main offices are located in Beverley, Bridlington, Goole, Pocklington and Skirlaugh.

Find your nearest council office.

Our offices are open Monday to Thursday 8.30am to 5.30pm, and Friday 8.30am to 4.30pm.

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How do I report an issue with the website?

If you would like to report an issue with the website, can't find what you are looking for, or can suggest ways we can improve it, please read more about problems with the website.

If you need any assistance in using our website, please visit our accessibility and help section.Top of page

Can I ask the leader of the council a question?

If you have an idea on how things could be done better - or if you want to express your view on one of the major issues of the day please contact our leader of the council, Councillor Stephen Parnaby OBE .

You can 'Ask the Leader' a question online (opens in new window).

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What services are available in my local area?

To find council services in your local area please visit MyEastridingour postcode search facility.

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