Information about the customer service centres (CSCs)

Where are the customer service centres located?

The council has 14 customer service centres located conveniently throughout the East Riding of Yorkshire.

The interactive find your nearest customer service centre map allows you to browse details about each of our centres, including opening hours and facilities, or search for your nearest centre by post code.

The council also has a number of citizenlink video conferencing access points available throughout the region if you would prefer an alternative way to contact customer services.

Please visit the Citizenlink page for more information.

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What are the customer service centres' opening times?

All customer service centres, other than those in Pocklington, Brough and Market Weighton, are open as follows:

The multi-purpose facilities located at Brough, Pocklington and Market Weighton are open as follows:

Brough Petuaria Centre

Pocklington Pocela Centre

Market Weighton Wicstun Centre

Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time.

Alternatively, we offer a variety of ways for you to make payments to the council, including 24 hour facilities.

Please contact customer services for details on (01482) 393939.

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My customer service centre is closed for refurbishment, where can I access services until it reopens?

Changes to services are detailed below:

Withernsea customer service centre (Queen Street)

Withernsea customer service centre has moved to temporary accommodation next to The Hut Adventure Playground on Station Road close to the Pavilion Leisure Centre.  

Cash desk services  have moved to temporary accommodation within the Pavilion Leisure Centre.

East Riding of Yorkshire Council Homepage

Alternatively if you wish you can make payment via our 24-hour payment line:

Tel: 0845 1200020

Howden customer service centre

Howden customer service centre will be closed for essential maintenance work from Monday 27 May to Friday 07 June inclusive.

If you wish to visit us in person during this period, a full range of services is available from your nearest customer service centre:

Goole Customer Service Centre
Council Offices
Church Street
Goole
DN14 5BG

Alternatively, please call 0845 1225000 (local rate number), or (01482) 393939 for telephone enquiries, or 0845 1200020 to make a payment via our 24-hour payment line.

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What can I do at customer service centres?

All centres provide:

• advice, information and access to all council services
• help with application forms
• payment facilities
• information about a range of partner organisations

Additionally, our integrated centres in Pocklington, Brough and Market Weighton also provide a complete library service, including free internet access. See the libraries page for further information on these services.

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What facilities are available?

All centres have trained customer service advisors available to provide information help and assistance relating to all council services.

All centres have payment facilities, private interview rooms available, and access to translation services on request.

Our integrated centres in Pocklington, Brough and Market Weighton also offer a complete library service.

Try our interactive customer service centre finder which allows you to browse details about each of our centres, including opening hours, access information, and facilities, or alternatively, use our postcode look up to find the centre closest to you.

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Can I pay council bills in customer service centres?

Yes, you can pay all your council bills and invoices and some utility bills in any customer service centre. You can also make payments 24 hours a day by clicking on the 'Do' button at the top of the page and accessing the pay section of the website.

The majority of centres have a manned payment counter, with the exception of Brough, Market Weighton and Howden, which have payment machines installed for your convenience.

Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time. Alternatively, we offer a variety of ways for you to make payments to the council, including 24 hour facilities. Please contact customer services for details on (01482) 393939.

Read more about paying other council bills and invoices.

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Where are the council's offices located?

The council has a number of offices across the county. Find your nearest council office.

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Can the customer service centres be contacted by telephone? 

All centres can be contacted by calling (01482) 393939

Or

0845 1225000 (local rate number)
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What standards of service will I receive if I contact the customer service network?

Please view our customer charter for full details of the standards you can expect when dealing with us.

Customer Charter (pdf 450kb opens in a new window)

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