The council has 14 customer service centres located conveniently throughout the East Riding of Yorkshire.
The interactive find your nearest customer service centre map allows you to browse details about each of our centres, including opening hours and facilities, or search for your nearest centre by post code.
The council also has a number of citizenlink video conferencing access points available throughout the region if you would prefer an alternative way to contact customer services. See the citizenlink page for more information
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All customer service centres other than those in Pocklington, Brough and Market Weighton, are open from 9am - 5pm Monday to Thursday and 9am - 4.30pm on a Friday.
Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time. Alternatively, we offer a variety of ways for you to make payments to the council, including 24 hour facilities. Please contact customer services for details on (01482) 393939.
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Next bank holiday - May Day, 7 May 2012
All customer services centres are closed for visiting, but you can call for advice and information on (01482) 393939.
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All centres provide:
- advice, information and access to all council services
- help with application forms
- payment facilities
- information about a range of partner organisations
- video link access to selected partners
Additionally, our integrated centres in Pocklington, Brough and Market Weighton also provide a complete library service, including free internet access. See the libraries page for further information on these services.
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All centres have trained customer service advisors available to provide information help and assistance relating to all council services. Additionally, they can connect you to a selected range of partners for independent specialist advice using our citizenlink video conferencing service.
All centres have payment facilities, private interview rooms available, and access to translation services on request.
Our integrated centres in Pocklington, Brough and Market Weighton also offer a complete library service.
Try our interactive customer service centre finder which allows you to browse details about each of our centres, including opening hours, access information, and facilities, or alternatively, use our postcode look up to find the centre closest to you.
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Yes, you can pay all your council bills and invoices and some utility bills in any customer service centre. You can also make payments 24 hours a day by clicking on the 'Do' button at the top of the page and accessing the pay section of the website.
The majority of centres have a manned payment counter, with the exception of Brough, Market Weighton and Howden, which have payment machines installed for your convenience.
Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time. Alternatively, we offer a variety of ways for you to make payments to the council, including 24 hour facilities. Please contact customer services for details on (01482) 393939.
Read more about paying other council bills and invoices.
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The council has a number of offices across the county. Find your nearest council office.
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All centres can be contacted by calling (01482) 393939
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Please view our customer charter for full details of the standards you can expect when dealing with us.
Customer Charter (pdf 450kb opens in a new window)
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