.

Information about the customer service centres (CSCs)

When does the new Howden multi-service open?

The new Howden Centre will open to the public from Monday 9th January, 2017.

This new multi-service centre will incorporate customer services, library and the children's centre. This will provide greater flexibility, allowing residents to carry out a wide variety of transactions at their own convenience.

As well as full library service the centre will offer self-service enquiry and payment facilities (card payments only) and a direct telephone line to customer service advisors. Additionally, customer service advisors will be available at the times below for customers needing face to face support.


The opening hours of the Howden Centre will be:


   Howden Centre
 opening hours
 Customer service
advisor availablility
Monday  9:30am - 4:30pm 12:30pm - 4:30pm 
Tuesday  closed closed 
Wednesday 2:00pm - 7:00pm  2:00pm - 5:00pm 
Thursday closed  closed 
Friday 9:30am - 2:30pm  9:30am - 12:30pm 
Saturday 9:30am - 2:30pm  Not available 
Sunday  closed closed 


Top of page

Where are the customer service centres located?

The council has 14 customer service centres located conveniently throughout the East Riding of Yorkshire.

The interactive find your nearest customer service centremap allows you to browse details about each of our centres, including opening hours and facilities, or search for your nearest centre by post-code.

Top of page

What are the customer service centres opening times?

All opening times for our customer service centres can be found on our Interactive customer service centre finder.

Please note that all centres offer payment facilities, however these will close approximately 30 minutes before the centre closing time.

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities. 

Please contact customer services for details on:

Tel: (01482) 393939. 

Top of page

What can I do at customer service centres?

All centres provide:

  • advice, information and access to all council services
  • help with application forms
  • payment facilities
  • information about a range of partner organisations.

Additionally, our integrated centres in Pocklington, Brough, Market Weighton, Hessle, Withernsea, Driffield and Haltemprice also provide a complete library service, including free internet access. See the libraries pagefor further information on these services.

Top of page

What facilities are available?

All centres have trained customer service advisors available to provide information help and assistance relating to all council services. 

All centres have payment facilities, private interview rooms available, and access to translation services on request.

Our integrated centres in Pocklington, Brough, Market Weighton, Hessle, Withernsea, Driffield and Haltemprice also offer a complete library service.

Try our interactive customer service centre finderwhich allows you to browse details about each of our centres, including opening hours, access information, and facilities, or alternatively, use our postcode look up to find the centre closest to you.

Top of page

Can I pay council bills in customer service centres?

Yes, you can pay all your council bills and invoices in any customer service centre.

You can also make payments 24-hours-a-day by clicking on the 'Do' tab at the top of the page and accessing the pay section of the website.

Please note that all centres offer payment facilities, however these will close approximately 30 minutes before the centre closing time. 

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities. 

Please contact customer services for details on (01482) 393939.

Read more about paying other council bills and invoices. 

Top of page

Where are the council offices located?

The council has a number of offices across the county, you can find your nearest council office online.

Top of page

How do I contact the customer service centres? 

All customer service centres can be contacted using the details below:

Email: customer.services@eastriding.gov.uk

Telephone: (01482) 393939.

Top of page

What standards of service will I receive if I contact the customer service network?

Please view our customer charter for full details of the standards you can expect when dealing with us:

Customer Charter (pdf 450kb opens in new window)

Top of page

Rate this page
Satisfied with the content on this page or is there room for improvement? Leave a rating.