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Information about the customer service centres (CSCs) and multi-service centres

Where customer service and multi-service centres are located, opening times, what you can do at the centres, available facilities, paying council bills, telephone centre and standards of service you will receive.

When will the temporary closure of Pocklington take place?

Pocklington Customer Service Centre will be closed on Thursday 10 May 2018.

This is to allow for a new payment kiosk to be installed.

The centre will be open as usual on Friday 11 May 2018, although there will be no payment facility.

Your nearest alternative library is Stamford Bridge, Church Road, Stamford Bridge, YO41 1BP open Thursdays 2pm to 5pm

You can also use the interactive find your nearest customer service and multi-service centre to locate an alternative centre.

Payments can be made via our automated telephone line on 0300 330 1515 and online.

When will the temporary closure of the Wicstun Centre, Market Weighton take place?

The Wicstun Centre at Market Weighton will be closed on Wednesday 2 May 2018 to enable work to be carried out.

During this period, your nearest Multi Service Centre is Petuaria Centre, Centurion Way, Brough, HU15 1DF.

You can also use the interactive find your nearest customer service and multi-service centre to locate an alternative centre.

Payments can be made via our automated telephone line on 0300 330 1515 and online.

Where are the customer service/multi-service centres located?

The council has 14 customer service and multi-service centres located conveniently throughout the East Riding of Yorkshire.

The interactive find your nearest customer service and multi-service centre map allows you to browse details about each of our centres, including opening hours and facilities, or search for your nearest centre by postcode. 

What are the customer service/multi-service centres' opening times?

All opening times for our customer service centres can be found on our Interactive customer service centre finder.

Please note that all centres offer payment facilities, however these will close approximately 30 minutes before the centre closing time.

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities. 

Please contact customer services for details on:

Tel: (01482) 393939.

What can I do at customer service/multi-service centres?

All centres provide:

  • advice, information and access to all council services
  • help with application forms
  • payment facilities
  • information about a range of partner organisations.

Additionally, our integrated centres in Pocklington, Brough, Market Weighton, Hessle, Withernsea, Driffield, Haltemprice and Cottingham also provide a complete library service, including free internet access. 

Visit the libraries page for further information on these services.

What facilities are available?

All centres have trained customer service advisors available to provide information help and assistance relating to all council services.

All centres have payment facilities, private interview rooms available, and access to translation services on request.

Our integrated centres in Pocklington, Brough, Market Weighton, Hessle, Withernsea, Driffield, Haltemprice and Cottingham also offer a complete library service.

Try our interactive customer service centre finder which allows you to browse details about each of our centres, including opening hours, access information, and facilities, or alternatively, use our postcode look-up to find the centre closest to you.

Can I pay council bills in customer service/multi-service centres?

Yes, you can pay all your council bills and invoices in any customer service centre.

You can also make payments 24-hours-a-day by accessing the pay bills section of the website.

Please note: that all centres offer payment facilities, however these will close approximately 30 minutes before the centre closing time.

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities.

Please contact customer services for details on (01482) 393939.

Read more about paying other council bills and invoices. 

Where are the council offices located?

The council has a number of offices across the county, you can find your nearest council office  online.

How do I contact the customer service/multi-service centres? 

All customer service centres can be contacted via the telephone number below:

Telephone: (01482) 393939

Last Updated: Tuesday, 17 April 2018