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Information about the customer service centres (CSCs)

Where has the Anlaby customer service centre moved to?

Anlaby CSC closed at the end of business on Friday 7 November 2014 at 4.30 pm.

The service has re-opened at

Haltemprice customer services and library
East Riding Leisure - Haltemprice
120 Springfield Way
Anlaby
HU10 6QJ

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Where are the customer service centres located?

The council has 14 customer service centres located conveniently throughout the East Riding of Yorkshire.

The interactive find your nearest customer service centre map allows you to browse details about each of our centres, including opening hours and facilities, or search for your nearest centre by post code.

The council also has a number of citizenlink video conferencing access points available throughout the region if you would prefer an alternative way to contact customer services.

Please visit the Citizenlink page for more information.

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What are the customer service centres opening times?

All customer service centres, other than those in Pocklington, Brough, Market Weighton, Hessle, Withernsea and Haltemprice are open as follows:


 Day  Opening times
 Monday  9am - 5pm
 Tuesday  9am - 5pm
 Wednesday  9am - 5pm
 Thursday  9am - 5pm
 Friday  9am - 4.30pm
 Saturday  Closed
 Sunday  Closed


The multi-purpose facilities located at Brough, Pocklington, Market Weighton, Hessle, Withernsea and Haltemprice are open as follows:

Brough Petuaria Centre

 Day  Opening times
 Monday  9am - 5pm
 Tuesday  9am - 8pm
 Wednesday  9am - 5pm
 Thursday  9am - 8pm
 Friday  9am - 5pm
 Saturday  9.30am - 12.30pm
 Sunday  Closed


Pocklington Pocela Centre

Day
Opening times
Monday
9.30am - 5pm
Tuesday
9.30am - 7.30pm
Wednesday
9.30am - 1pm
Thursday
9.30am - 5pm
Friday
9.30am - 5pm
Saturday
9.30am - 1pm
Sunday
Closed


Market Weighton Wicstun Centre

Day
Opening times
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 8pm
Thursday
9am - 5pm
Friday
9am - 4.30pm
Saturday
9.30am - 12.30 pm
Sunday
Closed


The Hessle Centre

 Day  Opening times
Monday
9.30am - 5pm
Tuesday
9.30am - 7pm
Wednesday
9.30am - 5pm
Thursday
9.30am - 5pm
Friday
9.30am - 4.30pm
Saturday
9.00am - 12.00pm
Sunday
Closed

 

The Withernsea Centre

 Day  Opening times
 Monday  9.30am - 5pm
 Tuesday

 9.30am - 6.30pm

 Wednesday

 9.30am - 5pm

 Thursday

 9.30am - 5pm

 Friday

9.30am - 4.30pm

 Saturday

 9.30am - 12.30pm

 Sunday

 Closed

 

Haltemprice customer services and library

 Day  Opening times
 Monday  9.30am - 7.30pm
 Tuesday  9.30am - 5.30pm
 Wednesday  9.30am - 7.30pm
 Thursday  9.30am - 5.30pm
 Friday  9.30am - 4.30pm
 Saturday

 9.30am - 12.30pm

 Sunday

 Closed

 


 

Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time.

 

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities.

 

Please contact customer services for details on:

 

Tel: (01482) 393939 or 0845 1225000 (local rate number)

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What can I do at customer service centres?

All centres provide:

  • advice, information and access to all council services
  • help with application forms
  • payment facilities
  • information about a range of partner organisation.

Additionally, our integrated centres in Pocklington, Brough, Market Weighton, Hessle and Withernsea also provide a complete library service, including free internet access. See the libraries page for further information on these services.

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What facilities are available?

All centres have trained customer service advisers available to provide information help and assistance relating to all council services.

All centres have payment facilities, private interview rooms available, and access to translation services on request.

Our integrated centres in Pocklington, Brough, Market Weighton, Hessle and Withernsea also offer a complete library service.

Try our interactive customer service centre finder which allows you to browse details about each of our centres, including opening hours, access information, and facilities, or alternatively, use our postcode look up to find the centre closest to you.

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Can I pay council bills in customer service centres?

Yes, you can pay all your council bills and invoices in any customer service centre.

You can also make payments 24-hours-a-day by clicking on the 'Do' tab at the top of the page and accessing the pay section of the website.

Please note that all centres offer payment facilities, however these will close 30 minutes before the centre closing time.

Alternatively, we offer a variety of ways for you to make payments to the council, including 24-hour facilities.

Please contact customer services for details on (01482) 393939, or 0845 1225000 (local rate number).

Read more about paying other council bills and invoices.

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Where are the council offices located?

The council has a number of offices across the county. Find your nearest council office.

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How do I contact the customer service centres? 

All centres can be contacted by contacting customer services:

Tel: (01482) 393939

or Tel: 0845 1225000 (local rate number).
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What standards of service will I receive if I contact the customer service network?

Please view our customer charter for full details of the standards you can expect when dealing with us.

Customer Charter (pdf 450kb opens in new window)

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