Tell us how it is - your comments, compliments and complaints

How do I make a comment, compliment or complaint about council services?

If you would like to make a comment, compliment or complaint, you can contact us in one of these ways:

• Report a comment, compliment or complaint online (opens in new window)
• Please get in touch with us using the contact enquiry form on the right hand side of the page
• Text us on 07786 208207
• Fill in a 'Tell Us How It Is' form at any customer service centre, leisure centre or Library 
• Via a Councillor
• Via a member of staff

Your comment

We will respond to your comment within 10 working days.

Your compliment

We will pass your compliment on to the relevant service area.

Your complaint

If we cannot deal with your complaint straight away, we will take the details of your complaint and pass it on to the investigating officer for the relevant service area. If you make a written complaint we will let you know we have received it within 2 working days.Top of page

How do I complain about social services?

If you have a complaint about social services, please contact the customer relations manager on (01482) 396422, via email social.services.complaints@eastriding.gov.uk or via the online feedback form above.

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How do I complain about a school?

If you have a complaint about a school, please contact the head teacher in the first instance. If you are not happy with the head teacher’s response, you can complain to the chair of governors.

If you are not happy with the response from the chair of governors, you can ask for your complaint to be looked at by the governing body complaints committee. Alternatively complete the online feedback form above.

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When will I receive a response to my complaint?

You will receive a response to your complaint within 10 working days.

If your complaint cannot be resolved within 10 working days, we will let you know when you can expect a response or we will update you on progress every 15 working days.

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What if I am not happy with the response I receive to my complaint?

If you are not happy with the response, you can ask for it to be looked at by the relevant director.

If you are still not happy after the director has responded, you can take your complaint to the Local Government Ombudsman. You can contact them in one of these ways:

• Letter addressed to Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
• Telephone: 0845 6021983 or 0300 061 0614 
• Email: advice@lgo.org.uk
• Local Government Ombudsman (external website)
• Text 'call back' to 0762 4803014

Please note, the Local Government Ombudsman will usually ask you to take your complaint through the council’s complaints procedure before they will investigate it.

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How can I give feedback on this website?

Whether you need to report a broken link, ask us a question about how something works or have a suggestion as to how we can make improvements, we are happy to receive your feedback on this website.

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