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Insurance claims

Information about making claims for injury, damage and property damage. Also information on how to report an accident and reporting a fraudulent claim. 

Who are the councils Liability Insurers?

The council has Public and Employers' Liability insurer cover as detailed below:

Zurich Municipal

Policy Number QLA-03U004-0013-92 Public Liability

Policy Number QLA-03U004-0013-93 Employers Liability

How can I make an injury or damage claim against the council? 

The Council will not always be liable to compensate. Often events occur which are not due to any negligence. There is no automatic right to compensation and the majority of claims are not paid. 

Negligence has to be established against the council for any claim to succeed and it is suggested claimants seek legal advice. 

All claims must be put in writing giving as much detail as possible and signed by the claimant or their nominated representative. Please include the following details:

  • Full name and address
  • Exact date of incident
  • Exact location (photographs and or sketch map will assist)
  • Brief summary of the circumstances
  • The reason why you think the council is at fault for this accident. 

Please send your claim details to:

East Riding of Yorkshire Council
Insurance Group
Corporate Resources
County Hall
Beverley
East Riding of Yorkshire
HU17 9BD

Once a claim has been made, in writing, it will be passed to the Councils insurers who will handle the matter directly with you or your nominated representative.

If you have been injured on the public highway you should notify the highways of any defect.

How do I make a claim for property damage?

All claims must be put in writing giving as much detail as possible and signed by the 
claimant or their nominated representative. The detail should include:

  • Full name and address
  • Exact date of incident
  • Location of incident
  • Brief summary of the circumstances
  • Copy of any estimates or receipt for the damaged item
  • Photographic evidence if available
  • The reason why you think the council is at fault for this accident.

This should be sent to:

East Riding of Yorkshire Council
Insurance Group
Corporate Resources
County Hall
Beverley
East Riding of Yorkshire
HU17 9BD

If this damage relates to council tenants contents you should also notify your relevant Building Maintenance Unit in Goole, Beverley or Bridlington.

How can I report an accident between myself and a council owned vehicle?

If you have been involved in a motor accident with one of the council’s vehicles please contact the council’s insurance team as soon as possible, providing details of both vehicles involved, when and where the incident occurred and what damage and or injuries resulted from the accident.

You can notify us in one of three ways

Email: insurance@eastriding.gov.uk

Telephone: (01482) 394194 or (01482) 394195

East Riding of Yorkshire Council
Insurance Group
Corporate Resources
County Hall
Beverley
East Riding of Yorkshire
HU17 9BD

Exchange of information

In order to protect public funds, the council will take all relevant action to detect and prevent fraud.

Information provided to the council by claimants, excluding bank details, maybe passed to others for the purpose of detection and prevention of fraud. This includes, but is not limited to, the Claims and Underwriting Exchange (CUE) run by the Insurance Database Services Ltd (IDSL) and the Motor Insurers Anti Fraud Register run by the Association of British Insurers. In dealing with a claim, searches may be made of these and other registers.

The Council and its claims handlers will make use of the information given in respect of any claim as part of our ongoing efforts in the detection and prevention of fraud. For the same purpose details of any claim may be released to other organisations, which also have a duty to protect public funds.

How can I report a fraudulent claim against the council?

If you wish to report a suspected fraudulent claim you can do so in confidence direct to the Insurance Group by:

Email: whistleblower@eastriding.gov.uk

Telephone: (01482) 394194 or (01482) 3941945

East Riding of Yorkshire Council
Insurance Group
Corporate Resources
County Hall
Beverley
East Riding of Yorkshire
HU17 9BD

All reports are treated as confidential.

Last Updated: Friday, 06 January 2017