You can find a detailed privacy statement via the 'read more' link below:
East Riding of Yorkshire Council collects and processes data, including personal data about its residents, to allow it to provide services effectively. Although the council is made up of many different departments, for the purposes of the Data Protection Act 1998 it is only one organisation.
The council takes seriously its responsibilities to ensure that any personal data it collects and processes is done so in accordance with all relevant legislation and guidance.
The council collects and processes personal data to enable it to provide services on behalf of residents of the East Riding of Yorkshire. These services include the following (this list is not exhaustive):
roads and transport
countywide planning and the environment
protecting the public
leisure and amenities
collection of council tax
You have the right to request that the council cease processing your personal data in relation to any council service. The council will seek to comply with any such request but there may be some situations where it will not be able to do this, e.g. where the council is required by law to hold or process the information.
You are also legally entitled to request access to any records held by the council about yourself, the council will seek to comply with your request but there may be some situations where it will not be able to do this in full, e.g. where information held was given in confidence.
For more information about either requesting access to your personal data or to cease processing personal data visit data protection.
We will process your personal data for the following purposes:
For the purpose for which you provided the information for example processing a benefit claim
To allow the council to be able to communicate and provide services appropriate to your needs
Where the processing is necessary for the Council’s enforcement functions
Where the processing is necessary for the prevention and/or detection of crime
Where you have consented to the processing
Where the processing is necessary to protect individuals from harm or injury
Where otherwise permitted under the Data Protection Act 1998, e.g. disclosure to comply with legal obligations
To monitor and improve performance in relation to those services and assist with planning of future service provision.
The council is improving its services to residents of the East Riding and is implementing a new customer records management system. This system known as Contact360 will allow customers self-serve access to a range of digital transactions via a single account and will automate processes seamlessly with a number of back-office ICT systems.
Contact360 will provide the council with a single view of the customer and live intelligence to ensure service delivery and information is tailored, personalised, targeted and responsive to individual needs.
This may entail using information such as your name and address across a number of council services to ensure our records are up to date. If we become aware of services that you are entitled to which may benefit you we may also contact you to make you aware they are available. If we ever want to market to you we will always seek your consent.
Where possible the council will use anonymised or pseudonymised data. This means personal identifiers such as name, address, date of birth, reference number are removed from a data source, the information can then be used for secondary purposes. This type of data can be used in a variety of ways including for planning and profiling, it can also be provided in response to requests made under the Freedom of Information Act 2000 or more widely published as part of a transparency agenda.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.
East Riding of Yorkshire Council utilise the latest in secure server technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside East Riding of Yorkshire Council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained. Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.
As a registered Data Controller, East Riding of Yorkshire Council will only process your personal information in accordance with the Data Protection Act 1998. The Council registration reference with the Information Commissioners Office is Z5968256.
For more information about the Data Protection Act 1998 visit: Information Commissioner’s Office (external website).
Data Protection Coordinator East Riding of Yorkshire Council County Hall Beverley HU17 9BA or by email: firstname.lastname@example.org
for pupils aged 13 and over, schools are legally required to pass certain information to the provider of Youth Support Services in their area. This is the local authority support service for young people in England who are aged 13 to 19.
We hold information about young people living in our area, including about their education and training history. This is to support the provision of their education up to the age of 20 (and beyond this age for those with a special education need or disability). Education institutions and other public bodies (including the Department for Education (DfE), police, and probation and health services) may pass information to us to help us to do this.
We share some of the information we collect with the Department for Education (DfE) to enable them to; produce statistics, assess our performance, determine the destinations of young people after they have left school or college and to evaluate Government funded programmes.
We may also share information with post-16 education and training providers to secure appropriate support for them. We may also share data with education establishments which shows what their pupils go on to do after the age of 16.
We collect and process information about children in our care and children to whom we provide services to, support these children and monitor their progress, provide them with pastoral care; and assess the quality of our services. We will not give information about children in our care to anyone without relevant consent unless the law and our policies allow us to do so.
We are required, by law, to pass on some of this information to the Department for Education (DfE) which uses it to; develop national policies, manage local authority performance, administer and allocate funding and identify and encourage good practice.
use information for research and statistical purposes, to develop, monitor and evaluate the performance of local health services. These statistics will not identify individual pupils. CCGs may also provide LAs with aggregated health information which will not identify individual children.
All Local Authorities have a duty to improve the health of the population they serve. To help with this, we use data and information from a range of source data, including data collected at the registration of a birth or death to understand more about the health and care needs in the area.
You can find details of the cookies used on the council's websites via the 'read more' link below:
A cookie is a small text file that resides on your computer. Cookies are used to remember your settings when you revisit a website and to identify how visitors navigate the site. Cookies provide valuable information to website owners to adapt and make changes to the site in order to improve the user experience.
Cookies are anonymous and contain no personal data. If you never register or leave personal information at a site, the only confirmation they give is that you are a returning visitor. The cookie will only contain information that you freely provide to a website.
Cookies tend to be one, or a combination of, the following types:
Files that allow a site to link the actions of a visitor during a single browser session. These might be used by an internet bank or webmail service. They are not stored long term and are considered "less privacy intrusive" than persistent cookies.
These remain on the user's device between sessions and allow one or several sites to remember details about the visitor. They may be used by marketers to target advertising or to avoid the user having to provide a password each visit.
A cookie is classed as being first-party if it is set by the site being visited. It might be used to study how people navigate a site.
It is classed as third-party if it is issued by a different server to that of the domain being visited. It could be used to trigger a banner advert based on the visitor's viewing habits.
You can read more about cookies at:
All About Cookies (external website
When people visit any of the East Riding of Yorkshire Council’s websites we collect some standard internet usage information, and details of visitor behaviour patterns. This is done to learn how customers use our sites, to help us improve them.
We collect this data in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites (unless you have previously approved us to do so). We will not associate any data gathered from these sites with any personally identifying information from any source.
If we want to collect personally identifiable information through our website, we will tell you beforehand. We will make it clear when we collect this information and will explain what we intend to do with.
The following website also gives you advice abou how you can block cookies on this and other sites by using your browser settings:
About Cookies - blocking cookies (external website)
Most web browsers also allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All About Cookies (external website)
The table below shows cookies which may be used:
The table found underneath this list explains which cookies may be found on the following East Riding websites:
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The terms and conditions for the council's websites are detailed in the 'read more' panel below:
The content of this site including but not limited to the text and images herein and their arrangements are Copyright © 2017 East Riding of Yorkshire Council. All rights reserved.
East Riding of Yorkshire Council authorises you to view and download the material on this website only for your personal, non-commercial use. You must keep any copyright or other notices contained in the original material on any of the material you download.
Educational organisations may use documents on the website for distribution in the classroom, without permission from East Riding of Yorkshire Council, so long as:
Any other use of the material on this website, including distribution outside the classroom, requires express written permission from East Riding of Yorkshire Council.
You may not use this website or any part of this website for any purpose on any other website or networked computer.
East Riding of Yorkshire Council has taken every care in compiling information and material for this website. However, we will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.
If you think there are any mistakes or out of date information on any part of the website, please let us know by sending us your website feedback (opens in new window) and telling us which page or pages you think need changing.
Links to external websites are provided only for your convenience. East Riding of Yorkshire Council does not endorse any external linked websites. The sites are not under the control of East Riding of Yorkshire Council and we are not responsible for their content.
East Riding of Yorkshire Council welcomes your website feedback (opens in new window) and comments about East Riding of Yorkshire Council and about this site.
We consider any feedback, comments or other material you post on this site, or send us through this site, as non-confidential. East Riding of Yorkshire Council will be free to use this material, your feedback and comments, and any data transmitted with them in any way it requires.
You are prohibited from posting or sending any unlawful, threatening, libellous, defamatory, obscene, pornographic material to or from this site, or any other material that would break any law.
East Riding of Yorkshire Council may monitor or review any areas of the site where users send or post communications, feedback, comments or other material, but East Riding of Yorkshire Council has no liability related to these communications, feedback, comments or materials.
Limitation of liability
East Riding of Yorkshire Council, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any websites linked to this site, or any material or information contained on this site.
Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.
On occasion we may conduct online surveys. These may be used to determine our services and collect information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.
Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.