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Privacy and cookie information

How We Use Your Information

East Riding of Yorkshire Council collects and processes data, including personal data about its residents, to allow it to provide services effectively. Although the council is made up of many different departments, for the purposes of the Data Protection Act 1998 it is only one organisation.

The council takes seriously its responsibilities to ensure that any personal data it collects and processes is done so in accordance with all relevant legislation and guidance. 

The council collects and processes personal data to enable it to provide services on behalf of residents of the East Riding of Yorkshire. These services include the following (this list is not exhaustive):

  • education
  • social services
  • roads and transport
  • waste disposal
  • economic development
  • countywide planning and the environment
  • protecting the public
  • libraries
  • rubbish collection
  • environmental health
  • tourism
  • leisure and amenities
  • planning permission
  • housing-needs services
  • collecting council tax

You have the right to request that the council cease processing your personal data in relation to any council service.  The council will seek to comply with any such request but there may be some situations where it will not be able to do this, e.g. where the council is required by law to hold or process the information. 

You are also legally entitled to request access to any records held by the council about yourself, the council will seek to comply with your request but there may be some situations where it will not be able to do this in full, e.g. where information held was given in confidence. 

For more information about either requesting access to your personal data or to cease processing personal data visit data protection.

We will process your personal data for the following purposes:

  • For the purpose for which you provided the information, for example processing a benefit claim.
  • To allow the council to be able to communicate and provide services appropriate to your needs.
  • Where the processing is necessary for the Council’s enforcement functions
  • Where the processing is necessary for the prevention and/or detection of crime
  • Where you have consented to the processing
  • Where the processing is necessary to protect individuals from harm or injury
  • Where otherwise permitted under the Data Protection Act 1998, e.g. disclosure to comply with legal obligations.
  • To monitor and improve performance in relation to those services and assist with planning of future service provision.

The council is improving its services to residents of the East Riding and is implementing a new customer records management system. This system known as Contact360 will allow customers self-serve access to a range of digital transactions via a single account and will automate processes seamlessly with a number of back-office ICT systems. 

Contact360 will provide the council with a single view of the customer and live intelligence to ensure service delivery and information is tailored, personalised, targeted and responsive to individual needs.

This may entail using information such as your name and address  across a number of council services to ensure our records are up to date. If we become aware of services that you are entitled to which may benefit you we may also contact you to make you aware they are available. If we ever want to market to you we will always seek your consent.

Where possible the council will use anonymised or pseudonymised data. This means personal identifiers such as name, address, date of birth, reference number are removed from a data source, the information can then be used for secondary purposes. This type of data can be used in a variety of ways including for planning and profiling, it can also be provided in response to requests made under the Freedom of Information Act 2000 or more widely published as part of a transparency agenda.

Security

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

East Riding of Yorkshire Council utilise the latest in secure server technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside East Riding of Yorkshire Council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained. Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.

Registration

As a registered Data Controller, East Riding of Yorkshire Council will only process your personal information in accordance with the Data Protection Act 1998. The Council registration reference with the Information Commissioners Office is Z5968256.

For more information about the Data Protection Act 1998 visit the Information Commissioner's Office website:

Information Commissioner’s Office (external website)

Contact details

Data Protection Coordinator
East Riding of Yorkshire Council
County Hall
Beverley
HU17 9BA  

Email: data.protection@eastriding.gcsx.gov.uk

Service specific detail - how we use your information

Youth Support Services:

For pupils aged 13 and over, schools are legally required to pass certain information to the provider of Youth Support Services in their area. This is the local authority support service for young people in England who are aged 13 to 19.

Education and training:

We hold information about young people living in our area, including about their education and training history. This is to support the provision of their education up to the age of 20 (and beyond this age for those with a special education need or disability).  Education institutions and other public bodies (including the Department for Education (DfE), police, and probation and health services) may pass information to us to help us to do this.  

We share some of the information we collect with the Department for Education (DfE) to enable them to; produce statistics, assess our performance, determine the destinations of young people after they have left school or college and to evaluate Government funded programmes. 

We may also share information with post-16 education and training providers to secure appropriate support for them.  We may also share data with education establishments which shows what their pupils go on to do after the age of 16.

Children in need or looked after:

We collect and process information about children in our care and children to whom we provide services to, support these children and monitor their progress, provide them with pastoral care; and assess the quality of our services. We will not give information about children in our care to anyone without relevant consent unless the law and our policies allow us to do so.

We are required, by law, to pass on some of this information to the Department for Education (DfE) which uses it to; develop national policies, manage local authority performance, administer and allocate funding and identify and encourage good practice.

Adult Services:

We collect and hold information about you so we can understand any needs you may have for personal care and support, provide you with advice, provide services or arrange for others to provide services to meet your needs and understand if you or others are at risk and take appropriate action.

We may not be able to help you or provide you with a service unless we have enough information, or in some cases have your permission to use your information.  Many of our services are provided jointly with other organisations or provided by other organisations on our behalf.  This means that we often need to share information in order to carry out assessments or arrange for services to be provided.

Clinical Commissioning Groups (CCGs):

CCGs use information for research and statistical purposes, to develop, monitor and evaluate the performance of local health services. These statistics will not identify individual pupils. CCGs may also provide LAs with aggregated health information which will not identify individual children.

Public Health:

All Local Authorities have a duty to improve the health of the population they serve. To help with this, we use data and information from a range of sources to understand health, monitor mortality or care plans, plan,evaluate or monitor health and protect or improve public health.  To help do this we use the following data:

Birth records

Personal information about births is supplied to local authorities by NHS Digital and this contains data provided at the time of registration of birth along with additional geographic information. This includes the date of birth and NHS number of the child, place and postcode of birth, and address and postcode of usual residence of mother.

Mortality records

Personal information about deaths is supplied to local authorities by NHS Digital and this contains mortality data provided at the time of registration of death along with additional GP details, geographic information and coroner details where applicable. This includes date of birth, date of death, cause of death, place and postcode of death, usual address and postcode of the deceased, their NHS number and maiden name, name of certifier, and name of coroner (where relevant).

The East Riding of Yorkshire Council has an access agreement with NHS Digital, births and mortality records are supplied under Section 42 (4) of the SRSA (2007)as amended by section 287 of the Health and Social Care Act (2012) and Regulation 3 of the Health Service (Control of Patient Information) Regulations 2002.



What are cookies?

A cookie is a small text file that resides on your computer. Cookies are used to remember your settings when you revisit a website and to identify how visitors navigate the site. Cookies provide valuable information to website owners to adapt and make changes to the site in order to improve the user experience.

Cookies are anonymous and contain no personal data. If you never register or leave personal information at a site, the only confirmation they give is that you are a returning visitor. The cookie will only contain information that you freely provide to a website.

Types of cookies

Cookies tend to be one, or a combination of, the following types:

Session cookies

Files that allow a site to link the actions of a visitor during a single browser session. These might be used by an internet bank or webmail service. They are not stored long term and are considered "less privacy intrusive" than persistent cookies.

Persistent cookies

These remain on the user's device between sessions and allow one or several sites to remember details about the visitor. They may be used by marketers to target advertising or to avoid the user having to provide a password each visit.

First and third-party cookies

A cookie is classed as being first-party if it is set by the site being visited. It might be used to study how people navigate a site.

It is classed as third-party if it is issued by a different server to that of the domain being visited. It could be used to trigger a banner advert based on the visitor's viewing habits.

You can read more about cookies at:

All About Cookies (external website)

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Why do you use cookies?

When people visit any of the East Riding of Yorkshire Council’s websites we collect some standard internet usage information, and details of visitor behaviour patterns. This is done to learn how customers use our sites, to help us improve them.

We collect this data in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our websites (unless you have previously approved us to do so). We will not associate any data gathered from these sites with any personally identifying information from any source.

If we want to collect personally identifiable information through our website, we will tell you beforehand. We will make it clear when we collect this information and will explain what we intend to do with it. 

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How can I control your cookies on my computer?

How to allow cookies

Simply click 'Continue to use cookies' button in the header of each website.

How to disallow cookies

You may block all cookies from our sites, but parts of these sites will not work. You can block them by simply NOT clicking the large button in the header of the website entitled 'Continue to use cookies'.

The following website also gives you advice abou how you can block cookies on this and other sites by using your browser settings:

About Cookies - blocking cookies (external website)

More about controlling cookies

Most web browsers also allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

All About Cookies (external website)

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What cookies do you use on this website?

The table below shows cookies which may be used:

  • www.eastriding.gov.uk


Cookies found on www.eastriding.gov.uk
Summary
Technical information
What it does
Is it necessary?
Identifies you as a unique user.
Name:
ASP.NET_SessionId, JSESSIONID

Type:
Session

Expires:
When you close your browser.

This cookie identifies you as a unique user whilst you are browsing our site. This loads the site faster. No personal information is stored. Yes, the site will be slower to load.
Remembers which tab you last opened. Name: tabContainer_4536833_SessionData

Type:
Persistent

Expires:
After 30 minutes on our site.

Stores which tab you had open so it remains open the next time you visit that page.


No, but it makes using the 'find your nearest pages' much easier to use.
Remembers your address (MyEastriding)
Name:
eryc.myarea

Type:
Session

Expires:
When you close your browser.

When you select your address on the MyEastRiding part of our site, this cookie remembers it so you don’t have to select or enter it again.
Yes, MyEastriding will not work without this cookie. 
Remembers your login details (MyEastriding) Name:
eryc.net

Type: Persitent

Expires:
One month after you close your browser.

This cookie keeps you logged into MyEastriding whilst you browse other parts of the Eastriding website, so you don't have to log in again when you go back.
Yes, MyEastriding will not work without this cookie. 
Remembers your account details (MyEastriding) Name:
erycuser

Type: Persistent

Expires:
One month after you close your browser.

This cookie stores your account details when you have logged into MyEastriding and then passes them to other pages when you move through the site, to avoid you re-entering your details again.  Yes, MyEastriding will not work without this cookie.
 Provides us with visitor statistics (Google Analytics)
Names:
_utma, _utmb, _utmc, _utmz

Type:
Persistent

Expires:
After 2 years, after 30 minutes, when you close your browser, after 6 months (respectively).



These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
No, but the council gets vital  yet anonymous, information from this cookie which helps us improve the website for our users.
Uses your postcode
Name:
cookie

Type:
Session

Expires:
When you close your browser.

Uses your MyEastriding postcode to show you the nearest NHS services


Yes, this part of MyEastriding will not sork without this cookie.
Stores page preferences 
Name:
PortalModuleUserId

Type:
-

Expires:
-

Stores your chosen page layout of MyEastriding and Say, so it looks the same each time you visit.
No, it just means you will have to reposition these pages to your liking each time you visit. 
Google.com Name:
PREF

Type:
Persistent

Expires:
After 2 years.

Stores your chosen language, if you decide to change it from English. No, however, you will not be able to use google translate on our website without acepting cookies.
Stores your chosen language
(Google Translate)
Name:
googtrans

Type:
Session

Expires:
When you close your browser.

Stores your chosen language, if you decide to change it from English.


No, however, you will not be able to use google translate on our website without acepting cookies.
Stores your chosen language
(Google Translate)
Name:
PREF

Type:
Persistent 

Expires:
After 2 years.
This cookie is used to remember your language preferences if you choose to translate any pages.
No, however, you will not be able to use google translate on our website without acepting cookies.
Remembers if you have completed a user survey (SOCITM)
Name:
socitm_exclude_me7

Type:
Persistent

Expires:
After 1 month.
Remembers your decision when asked if you wish to complete the council’s user survey. The cookie is stored in your browser for one year, so you are not asked the question again.
No, but you may get asked to complete the survey every time you visit the website.
Provides us with visitor statistics (Yahoo Analytics) Name:
B, Itsc, itsessionid100046862, itvisitorid100046862

Type:
Persistent

Expires:
After 2 years (for 'B') and when you close your browser (for the others).
Like Google, these cookies collect data on how visitors use our sites. It is used to compile reports and to help us improve our sites. The information they collect is anonymous and include the number of visitors to a site, where they have come from and the pages they visited.

Overview of privacy at Yahoo
No, but the council gets vital yet anonymous, information from this cookie which helps us improve the website for our users.
Recruit East Riding
Name:
ASPSESSIONID

Type:
Session

Expires:
When you close your browser.
These cookies identify you as a unique user whilst you are browsing the Recruit East Riding website. No personal information is stored.
Yes.
For internal users
Name:
PHPSESSID 

Type:
Session

Expires:
When you close your browser.
This cookie stores your account information when you log into the Admin section of the site. No.
Online forms
Name:
AWSELB

Type:
Session

Expires:
When you close your browser.
Our online forms have access to multiple servers. They use a 'load balancer' to distribute the work evenly across these servers. This cookie is used to track to which server the load balancer has allocated your session. 
No.
Online forms 
Name:
firmstep2server

Type:
Session

Expires:
When you close your browser.
As we use multiple servers, the software must know which one is dealing with your form. This cookie remembers the name of the server your form is connected to.
No.
Online forms 
Name:
firmstep2session

Type:
Session

Expires:
When you close your browser.
This cookie identifies you whilst filling out a form.

No.
Planning
(Public Access)
Names:
ASPSESSIONIDCQRRTRDC

Type:
Session

Expires:
When you close your browser.
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. No.
Online forms
Name:
ASPSESSIONIDQARQTBQR

Type:
Session

Expires:
When you close your browser.
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored. No.
Helps you complete online surveys
Name:
ASPSESSIONIDASQQTQDC

Type:
Session

Expires:
When you close your browser.
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Visit the Microsoft website

No.
Library catalogue
Name:
ASPSESSIONIDCABSBRBQ

Type:
Session

Expires:
When you close your browser.  
This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.
Visit the Microsoft website
No.
Library catalogue 
Name:
Cookie

Type:
Session

Expires:
When you close your browser.
Records your account details when you log in to the site, including book reservations.
No.
House exchange facility 
Name:
NID, PREF

Type:
Session

Expires:
After 6 months. 
These cookies allow traffic analysis to Google Maps. 

Google Privacy Policy
No.
Parking payments


Name:
ASPSESSIONIDASTRTQRT, ER + PARKING

Type:
Session

Expires:
When you close your browser.
-
-

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What cookies do you use on other council websites?

The table found underneath this list explains which cookies may be found on the following East Riding websites:



Cookies found on other council websites
Summary
Technical information
What it does
Is it necessary?
Helps us track your usage on the site Name: ASP.NET_SessionId

Type: Session cookie

Expires: When you close your browser.






This cookie identifies you as a unique user whilst you are browsing our site. No personal information is stored.


Yes. If this cookie isn't used then...
Stores page preferences
Name:
PortalModuleUserId

Type:-

Expires:-






Stores your chosen page layout of MyEastriding and Say, so it looks the same each time you visit.
No, it just means you will have to reposition these pages to your liking each time you visit.
Asks for permission to use cookies
Name:
AllowEasysiteCookies

Type:-

Expires: -






When you first enter the site you are asked if you want to allow cookies to be used. If you allow them, then this decision will be stored so you don't get asked again.
No, but you will be asked each time you visit whether you want to allow us to use cookies.
Stores  preferences for mobile phone users
Name:
mobileredirect

Type: -

Expires: -





Visitors using mobile phones will be asked when visiting the site if they want to view the normal website, or a version which has been designed for viewing on a mobile phone. This cookies remembers your choice.
No, but you will be asked each time you visit which site you would prefer to use.
Stores your polling status
Name:
EasysiteUserHasVoted

Type: -

Expires:-  


Stores whether you have already voted in a poll.
No, but it means you could vote multiple times giving false results.
Remembers which tab you have open
Name:
ActiveTab

Type: -

Expires: -

Stores which tab you had open so it remains open the next time you visit that page.
No.
Lets you set your location

Name:
ias.Locale


Type:
Session

Expires:
When you close your browser.
The software within the Data Observatory website has the ability to allow a user to change their locale. This cookie saves that change. However the Humber Observatory is always set to ‘en’ by default, and cannot be changed. It is removed when you close your browser.

Used only on the Data Observatory websites.

Visit the GeoWise Privacy Policy
No.
Remembers your details


Name:
ASP.NET_SessionId

Value: awuwhs4544ybpyzsnsoiwcjb


Type:
Session

Expires:
When you close your browser.
This cookie remembers your details when you login to the website.

Used only on the Data Observatory websites.

Visit the GeoWise Privacy Policy
Yes.
Remembers your page listing preferences

Name:
ias.PreferredItemCount

Type:
Session

Expires:
When you close your browser.
This cookie remembers how many items you like to see in results list be default. It is removed at the end of your browsing session.

Used only on the Data Observatory websites.

Visit the GeoWise Privacy Policy
No.
Helps you complete online consultations

Name:
ServerID

Type:
Session

Expires:
When you close your browser. 
It is the server within the cluster that is processing with the client's requests. This is used so that the load balancer will route the next request back to the same server (subject to server availability and load) in order to optimise the processing (as information will be temporarily cached on the server for that session). No user data is held in that cookie.

Only used in Local Development Framework Consultation (external East Riding website)
Yes.
Bridlington Spa ticket booking

Name:
ESRO% 5FUID, SalePoint, ASPSESSIONIDCQQTDQAS, ASPSESSIONIDSQAAQRQA, testcookie

Type:
Session

Expires:
When you close your browser.  
Remembers your details when you book and event.   Yes.
Provides us with visitor statistics (Google Analytics)
Names:
_utma, _utmb, _utmc, _utmz

Type: Persistent/Session

Expires: After 2 years, after 30 minutes, when you close your browser, after 6 months (respectively).
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 
No, but the council gets vital  yet anonymous, information from this cookie which helps us improve the website for our users.

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Terms, conditions and privacy

When you use this website you are agreeing to accept the terms of use set out below, and any additional terms that may be located on other pages within the www.eastriding.gov.uk website. East Riding of Yorkshire Council may change these terms without notice at any time, so you should revisit these and any other relevant pages from time to time to see what terms of use you are agreeing to.

 

Copyright

The content of this site including but not limited to the text and images herein and their arrangements are Copyright © 2017 East Riding of Yorkshire Council. All rights reserved.


Personal, non-commercial use

East Riding of Yorkshire Council authorises you to view and download the material on this website only for your personal, non-commercial use. You must keep any copyright or other notices contained in the original material on any of the material you download.


Educational use

Educational organisations may use documents on the website for distribution in the classroom, without permission from East Riding of Yorkshire Council, so long as:

  • no changes are made to any documents
  • no documents are broadcast in any way or copied or posted to any network computer
  • an acknowledgement is included to East Riding of Yorkshire Council. 

 

Written permission

Any other use of the material on this website, including distribution outside the classroom, requires express written permission from East Riding of Yorkshire Council.


Other websites and networked computers

You may not use this website or any part of this website for any purpose on any other website or networked computer.


Disclaimer

East Riding of Yorkshire Council has taken every care in compiling information and material for this website. However, we will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.


Quality of information - how you can help

If you think there are any mistakes or out of date information on any part of the website, please let us know by sending us your website feedback (opens in new window) and telling us which page or pages you think need changing.


External links

Links to external websites are provided only for your convenience. East Riding of Yorkshire Council does not endorse any external linked websites. The sites are not under the control of East Riding of Yorkshire Council and we are not responsible for their content.


Your feedback and comments

East Riding of Yorkshire Council welcomes your website feedback (opens in new window) and comments about East Riding of Yorkshire Council and about this site.

We consider any feedback, comments or other material you post on this site, or send us through this site, as non-confidential. East Riding of Yorkshire Council will be free to use this material, your feedback and comments, and any data transmitted with them in any way it requires.

You are prohibited from posting or sending any unlawful, threatening, libellous, defamatory, obscene, pornographic material to or from this site, or any other material that would break any law.

East Riding of Yorkshire Council may monitor or review any areas of the site where users send or post communications, feedback, comments or other material, but East Riding of Yorkshire Council has no liability related to these communications, feedback, comments or materials.


Limitation of liability

East Riding of Yorkshire Council, its suppliers or other third parties mentioned on this site will not be liable for any damages arising out of the use, inability to use, or results of use of this site, any websites linked to this site, or any material or information contained on this site.


Third party sites

Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.


Surveys

On occasion we may conduct online surveys. These may be used to determine our services and collect information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.


Third parties

Many of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.


Policy changes

By using our site you agree to accept the council's privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.

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