Information about the monitoring of the registration services performance, do you report on customer feedback, do you have a service plan and do you carry out surveys.
Yes each year we produce and annual performance report which is available in hard copy from all of our registration offices.
Annual Performance Report 2013 (pdf 2mb opens new window)
Yes. We encourage all of our customers to feedback on the services that they have received. We evaluate this feedback and produce an annual customer feedback report.
Annual Customer Feedback Report 2010-2011 (pdf 107kb opens new window)
Yes we produce a service plan each year.
Service Plan (pdf 360kb opens new window)
Yes, we have a rolling programme of surveying each type of service user. We have carried out recent surveys for birth registrations, ceremony delivery and applications for copy certificates.
Birth Registration Survey report (pdf 110kb opens new window)
Ceremony Satisfaction survey report (pdf 143kb opens new window)
Customer Satisfaction survey certificates report (word 1.37mb opens new window)