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Problems with the website

How can I give you feedback about the website?

We welcome all types of feedback:

  • missing or incorrect information
  • broken links
  • missing documents
  • general comments, compliments or complaints about the way the website works
  • suggestions of how we can improve

Contacting us is easy

Please complete the 'contact us' form on the right hand side of this page. You can also contact the customer services team on (01482) 393939 for urgent enquiries.

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What will you do with my feedback?

All requests and comments will be considered, and where necessary, information will be improved and issues fixed.

Where changes are made as a direct result of your feedback, we will detail them in our 'Website improvements' page and contact you with details.

If a response has been requested or is necessary, we will aim to respond by email on the same working day (Monday - Friday, 8am - 5pm). Although some enquiries may take longer (a further 1-2 days), we will ultimately respond within 10 working days.

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Why is the website not displaying correctly?

There may be a number of reasons why certain parts of the website may not display correctly:

Your internet browser may need updating

Your browser (e.g. Internet Explorer, Firefox, Google Chrome) may be an old version which needs upgrading. Upgrading will not only improve the display of websites, but will improve security features and the speed of internet browsing.

Upgrading or installing a new browser is very quick and is free. Take a look at the following links to the latest versions of popular browsers:

Safari - for apple computers (external website)

Firefox (external website)

Google Chrome (external website)

Internet Explorer (external website)


Javascript may need turning on in your internet browser

JavaScript enhances web pages and add extra features which are not possible in normal HTML.

If you 'enable' JavaScript in your internet browser, web designers can use additional tricks to add extra functionality such as interactive menus.

If some elements on this website (such as the interactive sitemap) aren't working correctly, you may need to enable JavaScript. The BBC WebWise website has more information about JavaScript and how to enable it on your browser:

BBC WebWise - JavaScript (external website)


Documents may require a plug-in to open correctly

If some documents do not open correctly, you may need to install a plug-in which allows your computer to read them. 

Adobe Acrobat Reader for PDF documents (external website)


Maps may need a plug-in to display

The website uses different kinds of maps, which are listed in the maps section. These maps require a plug-in from Microsoft called Silverlight. Silverlight is quick, safe and free to install.

If you don't have Silverlight installed and you try to view a map, a link will appear asking you to install it. Alternatively, you can use the link below:

Microsoft Silverlight (external website)

If you're not sure if you have Silverlight installed, clicking on the link above will tell you if it is already installed on your computer. If it is installed, and you still can't view maps, then please complete the 'contact us' form on the right hand side of this page providing details of the map/s you are trying to access and the error you receive on screen.

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