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Bins not collected

Why hasn't my bin been collected?

There may be a reason for your bin not being emptied. Before reporting it as a missed collection, please check that your bin:

  • was presented for collection at 7am
  • had the lid fully closed
  • did not contain waste not permitted in that collection
  • was not too heavy for collection
  • was accessible by the crews if you receive help putting your bin out.

 

Please note: collections are carried out until approximately 4.00pm. 

If unsure of your collection day, please check the online bin collection calendar (opens in new window)  before reporting a missed collection below.

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How do I report an unemptied (missed) bin?

Report an unemptied (missed) bin online (opens in new window) giving details of the problem and we will endeavour to collect your bin within 48 hours.

Any missed collections reported after 12noon on a Thursday may not be collected until the following Monday.

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What happens if my bin is tagged?

We will leave a tag on your blue or brown bin if there is waste found inside that is not accepted in that bin collection service.

The tag will be marked to show which waste needs to be removed, and once the contaminated waste is taken out, the bin will be emptied on your next scheduled collection.

To view the correct waste for your blue and brown bins, visit the What can I put in my blue bin? and What can I put in my brown bin? pages.

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