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Bins not collected

Why hasn't my bin been collected?

There may be a reason for your bin not being emptied. Before reporting it as a missed collection, please check that:

  • your bin was out on the correct day
Search by postcode to find your collection day (opens in new window)


If you did not put your bin out in time for collection, it will not be collected until your next scheduled collection date.

Crews collect bins until 4pm each day, so please do not report a missed collection before that time. 

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How do I report an unemptied (missed) bin?

If none of the reasons above apply, you can report an unemptied (missed bin online:

Report an unemptied (missed) bin online (opens in new window)

We will endeavour to collect your bin within 48 hours.

We can only return to collections that have been missed in the last two working days.

Any missed collections reported after 12 noon on a Thursday may not be collected until the following Monday.

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What happens if my bin is tagged?

We will leave a tag on your blue or brown bin if there is waste found inside that is not accepted in that bin collection service.

The tag will be marked to show which waste needs to be removed, and once the contaminated waste is taken out, the bin will be emptied on your next scheduled collection. This is not a missed collection.

To view the correct waste for your blue and brown bins, visit the What can I put in my blue bin? and What can I put in my brown bin? pages.

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