Why your bin may not have been collected and why it has been tagged.
There may be a reason for your bin not being emptied. Before reporting it as a missed collection, please check that:
If you did not put your bin out in time for collection, it will not be collected until your next scheduled collection date.
Crews collect bins until 4pm each day, so please do not report a missed collection before that time.
If none of the reasons above apply, you can report an unemptied (missed) bin online.
We will try to collect your bin within 48 hours.
We can only return to collections that have been missed in the last two working days.
Any missed collections reported after 12 noon on a Thursday may not be collected until the following Monday.
We will leave a tag on your blue or brown bin if there is waste found inside that is not accepted in that bin collection service.
The tag will be marked to show which waste needs to be removed, and once those items of waste are taken out, the bin will be emptied on your next scheduled collection. This does not count as a missed collection.
To check the correct waste for your blue bin go to the blue bin waste page and to view the correct waste for your brown bin go to the brown bin and kitchen caddy waste page.