Request recycling or brown paper sacks for sack collection properties, what to put in waste sacks, putting your waste sacks out, text reminders and uncollected waste.
If you live in a sack collection property, such as a terraced house with no access to the back garden, we will leave you three black sacks when we collect your general waste. You can also request the following free waste sacks:
Request waste sacks
The waste you put in:
You must put your sacks out on the street at the edge of your property by 7am on the morning of your collection day.
Please note: your collections will temporarily change following a bank holiday. Check the bin collection checker to find out when your sacks will be collected over these periods.
Yes, you can sign up to our text reminder service which will send you a reminder the night before they are due to be collected.
Simply text your 'calendar code' to '07507 307088'.
Please note: you can find your 'calendar code' on the printed collection calendar that was posted to you. Can't find it? See below...
If you don't have the printed bin collection calendar that we sent you, you can:
Just text STOP followed by your 'calendar code' (do not add any spaces) to 07508 307088, such as 'STOPNW1A'.
Please note: you only need to send one text to stop the reminder service for all your different collections.
Yes, simply stop the reminders for your old mobile number (only if your old number will be used by somebody else), then sign up for reminders for your new number.
Yes, simply stop the reminders for your old address, then sign up for reminders at your new address.
For each collection you can put out:
The most common reasons for waste sacks not being collected are:
If none of the above reasons apply, find out if we can come back and collect them for you.
Find out more about how to reduce, reuse and recycle waste and how it can help save money.