Explains how to report dirty food premises or unsatisfactory food.
Dependent on the nature of your complaint the details may need to be forwarded to either the Food Services Team or Citizens Advice as detailed below.
In the case of product complaints presenting matters of low risk or involving supply of products from outside the East Riding, customers will normally be expected to attempt to resolve such complaints direct with the supplier in the first instance.
For complaints related to food standards, such as the labelling of food, food fraud (e.g. misleading claims) or the supply of counterfeit or substituted foods (e.g. substitution of meat and counterfeit spirits), this should be reported to Citizens Advice Consumer Services, link below;
Citizens Advice Consumer Services (external link)
For other routine queries and complaints about food or food premises related complaints please contact the Food Services Team with details of where the business is located or where you bought the food from. Officers will respond according to the health risk presented by the complaint. This may involve visiting the food premises, taking legal action or simply retaining the information for the purpose of intelligence. Unless you would like to remain anonymous providing your name, email, telephone number and contact address will be helpful to further investigations;
Telephone: (01482) 39 6301
The council can also respond to complaints made outside of normal office hours, although an immediate response will only be made if the report is sufficiently detailed and situation carries a high level of public health significance.
Read more about what you should do and how to report it.