Explains how to report a fallen tree, request non-emergency tree work, will the council cut a tree or hedge in your garden and reporting an overgrown hedge.
You can report a fallen tree using the below form:
Report a fallen tree
If the tree needs to be cleared in an emergency or is on a road or footpath and can’t be safely removed, please contact us on (01482) 393939.
If you are calling outside the normal office hours of 8:30am until 4:30pm, please use our out of hours contact number (01377) 252 333.
Report a tree which needs maintenance
It is not the council's policy to remove healthy trees unless there are exceptional circumstances, for example, if it is proved that the tree is causing subsidence damage.
You will receive a letter within 10 days acknowledging your enquiry and informing you of the reference number and contact phone number for future enquiries.
An officer will inspect the tree to identify if works are required and you will receive a further letter informing you of any proposed works. All major tree works, unless urgent, are carried out between September and March in order to prevent harm to nesting birds.
If a council tenant is elderly or disabled and occupying purpose built or adapted elderly/disabled accommodation the council may agree to maintain the gardens on their behalf.
However the person must require assistance on medical ground and there must be no one else in the household who could reasonably be expected to assist them to do the garden, for example, a son or daughter or more active partner.
You can request help getting your trees or hedges maintained by calling (01482) 393939 and one of our officers will contact you as soon as possible.
If you feel a hedge is restricting access along a highway or you know of a hedge that is on council land that has become overgrown, you can report it to us using the below form:
Report an overgrown hedge
When a hedge is restricting access along a highway the council has powers under the highways act to enforce the owner to resolve the problem. When an owner does not do this work, the council may, with proper notification, carry out the work and bill the owner.
The council’s highway services will issue the order to grounds maintenance to carry out the work on highways behalf.
Non-urgent major tree work involving tree removal/reduction and hedge cutting operations would not normally be undertaken during the bird nesting/breeding season unless required to maintain highway and public safety.
For detailed information about wildlife regulations please visit the hedgerow regulations page.