What is companion entitlement, how to apply, using your pass and how to get a replacement pass.
If you are unable to use buses without assistance you can apply to have a companion travel with you for free on the bus. This will be a “plus C” logo added to the top left hand corner of your disabled person’s English national bus pass.
Having a companion travel with you is a local facility and is not valid for travel throughout England. You can use your English national bus pass throughout England, but your companion may be asked to pay the appropriate bus fare.
The pass is not available to children under 11 years of age because at this age a child would normally be accompanied by an adult on the bus.
You can apply for your national bus pass at any customer service centre, library or mobile library. Alternatively, please contact us (01482) 395444 and we will post a form to you. Upon completion you will need to return it to either a customer service centre, library or mobile library with the required supporting information below.
You will also need to:
Your pass will be sent to your home address at no charge.
If you are unable to attend in person your spouse may submit the application on your behalf, providing the proof of eligibility includes a photograph which clearly matches the photograph supplied for your bus pass. However, this will be at the discretion of the issuing officer.
You may also wish to read about applying for a disabled person's pass or senior railcard.
You can have a companion travelling with you on all local bus services running:
within the East Riding and Hull
to terminal and intermediate points on all through bus services between the East Riding and Doncaster, Malton, Hull, Pontefract, Scarborough, Selby and York, providing your journey starts or finishes in the East Riding and is not broken outside the East Riding
You cannot have a companion travelling with you throughout England, but you can use your pass on all local bus services in England between 09:30 and 23:00 Monday to Friday and at all times on Saturdays, Sundays and Bank Holidays.
You can use your pass on local bus services in London, however passes are not accepted on buses in Scotland or Wales.
If you are travelling outside the East Riding you are subject to the conditions of the council where your journey starts. Some may allow travel before 09:30 and travel on trains, but you would need to check with them before making your journey.
You can get a replacement bus pass, by either:
visiting a customer service centre
or calling us on (01482) 393939.
We are open Monday to Thursday 8.30am - 5.30pm, Friday 8.30am - 4.40pm.
From 1 April 2017 there will be a charge of £10 for a replacement pass.
Replacement passes will be posted to your home address.