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Maintenance of roads and pavements

Report a pothole or damaged road/pavement

Report a pothole online

Can I report a pothole online?

Yes, please use the form below:

Report a pothole online (opens in new window)


How will my report be dealt with?

When a report of a defect is received a site inspection is carried out to determine an appropriate time-scale for carrying out the repair. If the defect is considered dangerous, in that it exceeds tolerances accepted by Courts as being reasonable, then a repair, which may be temporary, is carried out within 24 hours. Other defects are scheduled for repair either as part of a routine safety inspection, usually within 28 days, or as part of a future programme of similar work.

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Can I report a damaged road/footpath online?

Yes, please use the form below:

Report a damaged road or footpath online (opens in new window)


How will my report be dealt with?

When a report of a defect is received a site inspection is carried out to determine an appropriate time-scale for carrying out the repair. If the defect is considered dangerous, in that it exceeds tolerances accepted by Courts as being reasonable, then a repair, which may be temporary, is carried out within 24 hours. Other defects are scheduled for repair either as part of a routine safety inspection, usually within 28 days, or as part of a future programme of similar work.

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How often does the council inspect roads and pavements for defects?

To comply with it’s duty under the Highways Act 1980 we have a robust cyclical safety inspection regime. Depending upon the amount of traffic or pedestrians the inspection interval is monthly, quarterly or annually. We also carry out condition inspections in order to prepare future maintenance programmes and ad-hoc ones following reports from the public, police or other bodies.

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I would like a vehicle access (dropped kerbs) to take my car into my property - how do I do this?

You will need to purchase a Vehicular Access Pack, the cost of which is £34, which explains the council's requirements and the procedure to be followed.  You may wish to contact the Planning Department first to determine whether or not you need planning consent. Payment may be made by credit/debit card or cheque at any customer service centre and by contacting the Highways Helpline on (0845) 6001666. All construction costs must be borne by yourself and there will be a further fee of £93, for inspections, if the proposal goes ahead.

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Will the council provide dropped kerbs to  assist wheelchair users?

Yes subject to funds being available. Such crossings are provided to aid access across junctions where there is an identified need to assist a community or they are on a route to a hospital for example. Should you require one to your own property then this would have to be funded by yourself using the vehicular access procedure. Please contact us on (0845) 6001666 for more information.

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Will the council repair private roads?

The council has no responsibility for maintaining private roads. If the owners wish to bring it up to the current adoptable standard then the council may adopt it and carry out future maintenance. If you would like details of our requirements please apply for road adoption online (opens in new window).

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Will the council repair damaged street furniture ?

Not all street furniture is the responsibility of the council. Seats in particular can be provided, and maintained, by Parish and Town Councils. Other items such as cycle racks and bollards are generally our responsibility. Any item that belongs to us will be repaired and refurbished by ourselves or replaced if the cost of repair is prohibitive. Please report damaged street furniture online (opens in new window).

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Who is responsible for bus shelters?

Not all bus shelters are provided by the council. Some are provided and maintained by Parish and Town Councils and others by advertising companies such as Adshel. Please email your enquiries to public.transport@eastriding.gov.uk

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Who is responsible for clearing ditches, along the road, that are full of water?

Ditches along the road are very rarely the responsibility of the council. They are usually the responsibility of the adjacent landowner but on certain larger channels the Environment Agency or local Internal Drainage Board may carry out maintenance. Read more about drainage and flooding, or call the Environment Agency on (03708) 506506.

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