How to report a problem street light, bowl (light cover), column (lamp-post) and what to do if there is danger to the public. Also how to request relocation of a street light and why/where street lights are being replaced.
You can report a street lighting problem online:
Yes, using the 'Report a street lighting problem' online form which takes about three minutes to complete:
Report a street lighting problem
You can use the form to report the following:
If you wish to report a problem where there is a safety hazard such as:
- you should report it immediately to (01482) 393939 as these faults needs to be made safe as a matter of priority. We will do our best to attend such emergencies within 2 hours. We are able to respond to such incidents 24 hours a day, 365 days a year.
To allow us to respond to your request as quickly as possible we need the following key information to be provided by you when completing the form:
*Every street light within the East Riding has an individual number which can be found on the street light column (lamp-post) itself. If you cannot find the number then the nearest reference point, e.g. "outside house number 20" will point us in the right direction.
Once a fault has been submitted using the online form it will be sent to the Street Lighting team to be logged and allocated to a member of staff.
Whilst we will do our best to respond to all problem reports within five working days, depending on the type of problem, it may take a little longer to get resolved, for example if there is a problem with the electricity supply.
If you have any questions or your fault hasn't been dealt with within seven days please contact customer services on (01482) 393939.
On the same form you can also report broken traffic signals. Read more about traffic signals.
Reasons why lights are being replaced include:
The replacement programme will take up to four years to complete, and all scheduled replacements should be done by 2018
Yes, you can search by town to see which street lights are being replaced:
Street lighting replacement programme directory
The listed dates may be subject to change. Once the new columns are in position, it may take 3-4 weeks until the energy company connect the power and the old column is removed.
The majority of replacement street lights will normally be within one metre of the existing column (the new column is put into place before the old one is taken out) but in a few areas the street lighting is being redesigned which means they may be moved. This is to ensure the roads and pavements will be better lit for pedestrians and road users.
There may be restrictions that mean the new street light will go in exactly the same place as the existing street light. This will mean that the existing street light will need to be removed before the new one can be put into the same place. However we will always endeavour to make sure that the new street light is switched on that same day so there will not normally be any interruption to the service.
In all cases where the street light is being moved, a temporary street sign or notice will be placed on the lamp posts to inform residents. In addition, the location of the new street light will be marked on the pavement before work starts.
The new lights will have a white colour which gives a better lighting than the orange style lights produced by the older lanterns. The columns will be generally made of steel unless the light is in a conservation area in which case it may have a coloured coating to reflect the local area.
The majority of street lights are powered from the underground electricity network. This means that we need to use companies qualified to work on this equipment to power the new street lights. Because of this there can sometimes be a delay from when the new street light is erected to when the new light is turned on, but we do try our hardest to keep this delay to a minimum by working with the electric companies to complete the works as quickly as possible. The old street light will be switched off at the same time as the new street light is switched on.
Yes you can, by completing the 'Request relocation of a street light' online form (which takes about three minutes to complete):
Request relocation of a street light
Once a request has been submitted using the online form it will be sent to the Street Lighting team where the request will be logged and assessed.
We will do our best to respond to your request within 10 working days.
If you have any questions or if you have asked to be contacted but not received any contact within 10 working days, please contact customer services on (01482) 393939.
Each request will be assessed on its individual merit.
If there is no 'road safety' reason for the request, please be aware that the cost of moving the street light will have to be paid by the person making the request. If the request is part of a planned new vehicle access (such as the driveway of a house), please mention this as part of the reason for the request on the form and we will contact you as soon as possible to assist you with your plans.