What to do if you believe there is a mistake on your council tax bill or your property is in the wrong valuation band.
If you believe that your council tax bill is wrong, for example, because you feel you are not responsible for paying the bill or that you should receive a reduction, you can contact us to make an appeal:
Contact us to appeal your council tax
Please note: if you are making an appeal, you must still pay your council tax as normal, until your appeal is resolved.
If you think the valuation band of your property is wrong, you may be able to appeal against it.
New occupiers have six months from the date of moving into their property to appeal. If you are an existing occupier, you may need to show that there has been a material increase or reduction in value of your property.
A material increase in value may be the result of building improvements. A material reduction in value may happen if part of the property has been demolished or if you home has been adapted for a disabled person.
If you are unsure if you should appeal, the Directgov website offers a formal challenge checklist:
Directgov (external website)
The GOV.UK website offers guidance on challenging your council tax band:
GOV.UK (external website)
Please note if you are making an appeal, you must still pay your council tax as normal, until your appeal is resolved.
Appeals must be made directly to the Valuation Office Agency (VOA). You can find the contact details of your local valuation office on the GOV.UK website: