Council tax payment

Paying your council tax online is quick, simple and secure

Pay your council tax online

How can I pay my council tax?

There are 8 different ways you can pay your council tax:

  1. Direct Debit

  2. Online

  3. Telephone

  4. Internet banking and standing order

  5. Postal cheque or cash

  6. Customer service centre

  7. Self-service terminal

  8. PayPoint (by cash only) 

1. Direct Debit

This is the most convenient method of payment, and by choosing to pay by Direct Debit, you can chose to pay on the 5th, 15th or 25th of the month. 

You can set it up in one of 3 ways:

Please note: Some types of bank account cannot be used for Direct Debits. Your bank will be able to advise you.

If none of your details have changed (i.e. address, sort code, account number), your Direct Debit will remain active, so you do not need to resend us your bank details.

2. Online

You can pay online through our secure online payment facility:

Pay your council tax online

3. Telephone 

You can pay your council tax 24 hours a day over the automated telephone system on 0845 120 002024 with one of the following cards:

  • Debit card - Visa Debit, Maestro, Solo, Visa Electron or Delta
  • Credit card - Visa or MasterCard

Please note: an extra fee (surcharge) of 1.8% of your council tax bill amount is added when using a credit card.

Payments can also be made via telephone for business rates, council house rents and council invoices.

4. Internet banking and standing order

If you use internet banking or wish to set up a standing order, details of the council's bank account to which the payment should be sent are: 

Sort code: 60-02-23

Account number: 99105837 

Please remember to include your full eight digit council tax account number as your reference. Your council tax account number is shown at the top of your council tax bill.

To set up a standing order, or to sign up for internet banking, please contact your bank. 

5. Postal cheque or cash

Should you wish to send a cheque, please make it payable to 'East Riding of Yorkshire Council' and post it to:

East Riding of Yorkshire Council
PO Box 83
East Riding of Yorkshire
HU17 9YR

Cash payments by post should be sent by using a 'special delivery' option that includes sufficient insurance to cover the cost of the item, i.e. the amount of cash posted. 

The council does not accept any responsibility for cash sent by ordinary post.

6. Customer service centres 

Payments can be made debt or credit card, cash, cheque, or postal orders. 

Cheques and postal orders should be made payable to 'East Riding of Yorkshire Council'.

Do not deposit cash in council office letter boxes, as the council cannot take responsibility for money left in this way.

The council has 14 customer service centres located throughout the East Riding of Yorkshire.  Find your nearest customer service centre, location and opening times.

7. Self-service terminal

The council has installed easy to use self-service terminals in the following customer service centres:

Self-service terminals will take cash and card payment of your council tax.

Please note: You will need to bring/remember your council tax account number.

8. PayPoint (by cash only)

You can now pay your bill in cash at any PayPoint outlet. 

PayPoint outlets are typically shops, garages etc and are recognised by a logo displayed prominently on the front of the premises:

PayPoint logo
PayPoint logo

Find your nearest PayPoint outlet (external website)

Just take your bill with you to your local PayPoint outlet, and they can take your cash payment using the bar code on the reverse of your bill.

Please keep your receipt as proof of payment. 

Payments take up to four working days to be credited to your council tax account. 

Please note: You can only pay by cash at a PayPoint outlet.

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I cannot afford to pay my council tax, what can I do?

Financial difficulties

If you are having financial difficulties which lead to problems paying your council tax when it is due, confidential help is available from the council's money advice team  or the Citizens Advice Bureau:

Citizens Advice Bureau (external website)

You should continue to pay your council tax where possible or keep the council tax section informed of your proposals to pay it. 

If your council tax payment falls behind, action may be taken to recover the money, which can cost you even more.

Low income (council tax support)

If you are on a low income you may be able to claim council tax support.

Council tax support helps people with low or no income to pay their council tax.

Council tax support is a means-tested, which means that it is worked out from the amount of the claimant's income.

For more information, please see our council tax support pages.

Discretionary reduction scheme

The purpose of the Discretionary Reduction Scheme is to provide assistance to council tax payers and help them to reduce their council tax liability. 

It is available to householders who are experiencing difficulty in paying their council tax bills. 

There are no pre-determined criteria (set things the council judges against) for the award of a discretionary reduction, although the household’s income and expenditure are important. 

Each application will be considered based upon the individual circumstances of the applicant.

For more information, please see our council tax discretionary reduction policy.

Council tax discretionary reduction policy (pdf 619kb opens in new window)

Further information regarding our Discretionary Reduction Scheme can be found on the council tax billing page.


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How much council tax do I owe?

You can view your council tax balance online and see how much you still owe.

You will need your 8 digit account number which can be found at the top of your council tax bill:

View your council tax balance (external website) 

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