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Help for homeless people

Information on where to get help, making a homeless application, what to do if you get kicked out, eviction from HM Armed Forces family accommodation, can you choose where to get rehoused and can you get temporary accommodation. 

I am homeless, can I get any help?

If you have nowhere to live or are threatened with losing your home we will be able to provide you with advice and assistance, on the options available to prevent your homelessness, or the housing options available for finding alternative accommodation.

The housing management staff at our area housing offices can provide homeless prevention advice and information for all customers, and our homeless prevention team can provide more specialist advice to owner-occupiers who are struggling to pay their mortgages, to private tenants who are at risk of losing their tenancies or to young people where issues may lead to family breakdown and possible homelessness.

Email: housing.services@eastriding.gov.uk

Tel: (01482) 396301

If you need to leave your home immediately as a result of domestic violence or anti-social behaviour, then during normal office hours go to your nearest customer service centre or contact your area housing office.

Tel: (01482) 396301
Tel: (01377) 241273 out of normal office hours.

If your life is at risk you should ring the police.

If you have nowhere to live, or are unable to continue to live at your current address, we may have a responsibility to help you find alternative suitable accommodation. The housing act 1996 (as amended) sets out the type of help we can give you depending on whether you are homeless and have a priority for housing.

If we have reason to believe that you are homeless and in priority need, and you do not have anywhere to stay, then we may provide you with temporary accommodation – this may be until a decision can be made on your application or permanent accommodation secured.

If you do not fulfil each of the basic criteria (i.e. you are not homeless, not eligible for assistance or in priority need, or you are intentionally homeless) then our duty will be limited to the provision of advice and assistance. We may provide temporary accommodation for a limited time while you secure your own accommodation.

If you are facing homelessness for financial reasons our Money Advice Team offer a service for our customers who are struggling with rent and/or council tax payments, or repaying overpaid housing benefit.  They can negotiate repayment rates and offer debt and budgeting advice, as well as carrying out benefit checks. 

How do I make a homeless application?

If you have nowhere to live, or are unable to continue to live at your current address, we may have a responsibility to help you find alternative suitable accommodation. The housing act 1996 sets out the type of help we can give you depending on whether you are homeless and have a priority for housing, as defined by the act.

You will need to make an appointment for a housing options interview at your nearest customer service centre. A housing officer will discuss your housing need, and if necessary undertake a homeless application with you, and complete a housing application form. You can complete a housing application form and area list before your interview.

You can download and print the forms from the following pdf documents.

Housing Application Form (pdf 170kb opens in new window)

Housing Application Area List (pdf 545kb opens in new window)

You must complete and return both forms. They can be handed in at any Customer Service Centre or return them to:

East Riding of Yorkshire Council
Housing Services 
County Hall  
Beverley
HU17 9BA

If a homeless application is made, we will investigate your circumstances and endeavour to provide you with a decision in writing as to what duty is owed to you within 33 working days.

If we have reason to believe that you are homeless and in priority need, and you do not have anywhere to stay, then we may provide you with temporary accommodation – this can be until a decision can be made on your application or permanent accommodation secured.

If you do not fulfil each of the basic criteria (i.e. you are not homeless, not eligible for assistance or in priority need, or you are intentionally homeless) then our duty will be limited to the provision of advice and assistance. We may provide temporary accommodation for a limited time while you secure your own accommodation.

If you disagree with our decision regarding your situation, then you have a right to ask for a review of that decision. You must request this review in writing within 21 days of receiving the decision letter, contact information will be included in the decision letter.

My parents want to kick me out, can I get a council home?

We receive a lot of homeless applications from young people who have been asked to leave their family home, and have nowhere to go. In the majority of cases our obligation is to provide advice and assistance only, as you do not have a priority need for rehousing (as defined by the housing act 1996).

You may however, be eligible to register on the housing waiting list by completing a Housing Application Form, and may qualify for a property under our housing allocation policy

To apply for housing you need to complete a housing application form and area list. You can download and print the forms from the following pdf documents.

Housing Application Form (pdf 170kb opens in new window)

Housing Application Area List (pdf 545kb opens in new window)

You must complete and return both forms. They can be handed in at any Customer Service Centre or return them to:

East Riding of Yorkshire Council
Housing Services 
County Hall  
Beverley
HU17 9BA

You can also obtain a form by e-mailing your request to housing.services@eastriding.gov.uk or by telephoning (01482) 396301.

We may have a wider responsibility to some 16/17 year-olds or young people who have been in care, and in these cases we will liaise with colleagues in children's services.

I’m facing eviction from HM armed forces family accommodation, can I get any help?

If you are ex-armed forces personnel and are facing eviction from service family accommodation, you should ensure that you have a copy of the ‘certificate of cessation of entitlement to occupy service family accommodation’ and contact your area housing office for advice.

Email:  housing.services@eastriding.gov.uk 
Tel: (01482) 396301

Advice Organisations for Ex-Armed Forces Personnel


Organisation
Contact
Legionline Email:  info@britishlegion.org.uk 
British Legion (external website)
SSAFA Tel: 0800 7314880
Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help (external website) 
Joint Service Housing Advice Office Tel: (01252) 787574
Email: RC-AWS-JSHAO-0mailbox@mod.gov.uk
Web: www.gov.uk/government/collections/joint-service-housing-advice-office-jshao (external website) 
Veterans UK Tel: Freephone (UK only) 0808 1914 2 18
       if overseas +44 1253 866 043
Email:  veterans-uk@mod.gov.uk 
Web: www.gov.uk/government/organisations/veterans-uk (external website)
SPACES (Single Persons Accommodation Centre for the Ex-Services) Tel: (01748) 833797/872940/830191
Email:  spaces@riverside.org.uk 
Web: www.riverside.org.uk/spaces
Veterans Aid Tel: 020 7828 2468
Email:  info@veterans-aid.net 
Veterans Aid (external website) 
Help Organisations for Ex-Armed Forces Personnel

If you accept me as homeless, can I choose where I get rehoused?

Where we accept that we have a legal duty to help you, we will make you one offer of accommodation, however please be aware that due to the limited number of vacancies, the offered accommodation may not be in your preferred location, though we will try wherever possible to ensure that it is. The accommodation could be in the form of council, housing association or private rented housing, or indeed a referral to another local authority.

If you feel that the accommodation offered is not suitable, you may ask for a review of its suitability. Where you refuse the offer of accommodation, we may consider that we have fulfilled our duty to you (subject to the outcome of any review) and our obligation to you will be to provide advice and assistance only. If you are in temporary accommodation you will be asked to leave.

I’m homeless, will I be offered temporary accommodation?

If you are homeless (as defined by legislation), have nowhere to stay, and you have been accepted as in priority need (or we think you may have priority need) we may provide you with temporary accommodation. There are four circumstances where this may happen:

  • we have not yet made a decision on your homeless application
  • we have accepted a duty to rehouse you but do not have any suitable accommodation to offer immediately
  • we have decided that you became homeless intentionally. In these circumstances temporary accommodation will be provided for a reasonable period
  • we have decided that you do not have a local connection with this area, and we are waiting for the outcome of a referral to another authority.

We will arrange the accommodation for you but you will be responsible for the cost, you may be able to obtain housing benefit to help you pay the rent.

Due to demand for accommodation, we may place you anywhere within the East Riding of Yorkshire, however, we will take into account relevant circumstances such as place of work or location of schools.

Should you lose the temporary accommodation through your own fault, for example by failing to pay any relevant charges, or failing to occupy the accommodation, we may discharge our interim duty to you - this means that we will not provide you with any further temporary accommodation.

If you refuse the temporary accommodation without a valid reason, we will not provide any other accommodation and you will have to make your own arrangements. However, we will continue with your homeless application until we have fulfilled our duty towards you.

If you make your own arrangements for temporary accommodation, you should provide us with your contact details so that we can send out your decision letter.

Last Updated: Friday, 23 February 2018