Information about housing benefit payments and overpayments. Also, what to do should your circumstances change.
Reporting a change in your circumstances online is quick, simple and secure:
Report change of circumstances online
You must report all changes in your circumstances to the council immediately. You may be asked to provide evidence to support your change. Types of changes you need to report include:
Failure to report a change in your circumstances promptly may result in you being overpaid. The council will then recover any overpayment from you. You could also face prosecution or an administrative penalty.
Reporting changes online is quick, simple and secure.
Complete our online change in circumstances forms:
Report a change in circumstances
Telephone us on (01482) 394799 and we will take the details of your changes.
Email firstname.lastname@example.org with the details of your changes.
Call into your local customer service centre where a member of the customer service team will take the details of your changes.
You may have been paid an amount you may not be entitled to for a number of reasons:
The benefits team will write to you explaining:
If you are still in receipt of housing benefit we will recover the overpayment from your ongoing benefit entitlement. This means that we will reduce the amount of housing benefit we pay you until the overpayment has been paid off.
Pay my housing benefit overpayment online
You must make sure that you increase your payments to your landlord or to your rent account to cover this reduction in benefit.
We may be able to reduce the amount we are recovering from your ongoing benefit if you are experiencing financial difficulties. You can request this by telephoning 01482 394799 or by completing the form below:
Income and Expenditure Form
If you are no longer receiving housing benefit we will send you an invoice advising you of the amount you owe. If you wish to discuss a repayment plan please telephone 01482 394799.
We may ask the Department for Work and Pensions (DWP) to recover an overpayment from your ongoing state benefits. The DWP will determine the amount we can recover each week. We can also ask your employer to recover an overpayment from your earnings.
If your entitlement to council tax support changes, your council tax bill will be adjusted and a revised bill will be issued. The bill will advise you of the outstanding amount, and an instalment plan will be included.
Please see the council tax payments page for further information.
The Welfare Reform and Work Act (2016) introduced some changes to the benefit cap.
These changes took effect on 7 November 2016 for existing claimants and 28 November 2016 for new claimants, include changes to the benefit cap levels to £23,000 a year for couples with or without children and lone parents and £15,410 for single people without children in Greater London, and £20,000 and £13,400 respectively for those groups elsewhere in Great Britain.
They also include additional exemptions for recipients of Guardian’s Allowance, Carer’s Allowance and Universal Credit claimants who receive payments towards carer’s costs.
To see if you are affected by the benefit cap, please visit the below link:
Are you affected by the benefit cap? (external East Riding website)
For more information about the benefit cap changes please visit:
GOV.UK - Benefit cap (external website)
If you are in financial hardship and have a shortfall in your rent we may be able to award a Discretionary Housing Payment. For further information and to apply, visit the link below:
Apply for a Discretionary Housing Payment
If you would like help with your finances, and budgeting, please contact our Welfare visiting team.
The council has its own welfare visiting team, who offer a benefit and debt advice service which may be able to assist you if you are experiencing financial difficulties and will also check that you are receiving all the benefits you are entitled to.
To find out more visit our Money Advice Page.
The council has a limited budget to award discretionary housing payments. This scheme offers short term additional help to customers who have a shortfall in their housing costs and are experiencing difficulty in paying their rent.
You can apply online. You must list all of your income and expenditure so we can consider your application.
However, you cannot make an application until your housing benefit has been reduced:
Apply for a Discretionary Housing Payment
Discretionary Housing Payment policy (pdf 283kb opens in new window)
Our employment education and skills team can offer all sorts of advice and support to help you get back into work.
Whether you are 18 or 58, our team work closely with local employers to match your skills and experience to jobs available.
Please find out more at the Employment and skills page.
You will have recently received a letter from East Riding of Yorkshire Council asking you to complete an online review of your claim.
To complete the review you must be the person who is claiming housing benefit and/or council tax support
You will also need the following information to hand to successfully complete the review:
You must complete and submit this claim review within the time specified on the 'claim checker' letter you received, failure to do so may mean that your benefits will be stopped.
Please note: if you have problems accessing the review you may need to allow pop-ups in your browser to continue.
To begin your online review click on the link below:
Complete your online claim review