What to do if you do not agree with a decision that we have made.
If you want to know more about the decision we have made or think it is wrong, please let us know within one month of the date of the notification letter, to:
We will then:
if we cannot change the decision, we will tell you why.
There are a number of different ways you can contact us:
Send an email to firstname.lastname@example.org
Use the link below to send us an online message:
Reconsider my claim
Download, print and complete the following forms and return to the council:
Benefit Assessments East Riding of Yorkshire Council County Hall Cross Street Beverley HU17 9BA
Dispute my housing benefit decision (pdf 174kb opens in new window)
Dispute my council tax support decision (pdf 420kb opens in new window)
There are certain decisions that cannot be changed:
A landlord or agent can only dispute a decision about:
After your claim has been reconsidered, if you still feel that the decision is wrong, you can make an appeal.
The appeal process is different for housing benefit and council tax support.
You must appeal within one month of us reconsidering the decision, by completing a form and returning it to us. You must sign your appeal for it to be accepted.
The below form can be downloaded, printed and returned to us, or you can visit your local customer service centre to complete a form:
Disputing a decision form (pdf 174kb opens in new window)
The appeal will then be heard by an independent tribunal service.
You must appeal directly to the Valuation Tribunal Service on telephone number 0300 1232035.
Or visit their website for further information about how to make an appeal.
Valuation Tribunal Service (external website, opens in new window)