Information about how the council's Welfare Visiting team can help you with your finances.
The Welfare Visiting team are available to help any resident in the East Riding who are struggling with rent and/or council tax payments or repaying overpaid housing benefit.
We can negotiate affordable repayment rates and offer debt and budgeting advice. The team also carry out benefit checks to maximise our customers' income.
We offer a home visiting service or if you prefer, or we can arrange an appointment at your local customer service centre.
We also offer home visits to help vulnerable pension age customers apply for housing benefit and council tax support.
There are a number of ways by which you can contact the Welfare Visiting team:
You can send an enquiry online:
Send an enquiry online to the Welfare Visiting team
Tel: (01482) 394633
Basic bank accounts are offered by all high street banks and everyone is entitled to one. However only Barclays and Co-operative offer specialist accounts if you are an undischarged bankrupt. Credit Unions also offer a banking service.
Barclays basic current account (external website)
Credit Union website (external website)
Virgin money essential current account (external website)
Priority debts are your most important debts - ones which cover your essential costs of living.
Such essential costs include:
Non-priority debts include items such as sky television, mobile phones and store cards.
You should contact the Welfare Visiting Team for confidential advice and continue to pay as much towards your council tax/rent as you can until a visit or appointment can be arranged.
You should contact the Welfare Visiting team who may be able to offer you help and support with accepting and managing your own payments or may be able to arrange for your payments to be sent directly to your landlord.
Alternatively email email@example.com giving reasons for this request.
If you are struggling to meet repayments on credit cards or loans, then this could have an adverse effect on your income and affect your ability to pay other debts, such as your rent or council tax.
If this is the case and you are worried that you will not be able to pay these, please contact either the Welfare Visiting team, or Citizens Advice Bureau.
If you want help with budgeting, use our free budgeting tool.
Budgeting tool (external website)
The service is always free, confidential and impartial, and no charges are made, unlike many debt management companies. The Citizens Advice Bureau have been providing advice since 1939 and is an integral and trusted part of the East Riding communities.
A budgeting tool to help you with your finances is available on the citizens advice website:
Citizens Advice Budgeting tool (external website)
You can contact the Community Legal Advice (CLA) network on 0300 3300888 or drop into one of their offices at:
Beverley 100 Lairgate Beverley East Riding of Yorkshire HU17 0NP
Advice sessions are available: Tuesday 10am - 4pm Friday 10am - 4pm Bridlington 5a Prospect Arcade Bridlington East Riding of Yorkshire YO15 2AL Advice sessions are available: Tuesday 9am - 4pm Wednesday 9am - 4pm Thursday 9am - 4pm
Goole 80 Pasture Road Goole East Riding of Yorkshire DN14 6HE Advice sessions are available: Monday 9am - 4pm Wednesday 9am - 4pm Friday 9am - 4pm
Telephone advice times
Monday - Friday 9am - 4pm
There are a number of organisations who can provide free useful advice and information for people who are experiencing financial problems:
Stepchange is a charity that provides free, independent and realistic debt advice and support.
Stepchange (external website)
The recovery section collect council tax and council rent for East Riding of Yorkshire Council. You can contact them on (01482) 393939.
The Credit Union can help with basic bank accounts, give access to low cost loans and offer easy ways to start saving. You can contact them by telephone (01482) 778753 or visit their website.
Credit Union - loans (external website)
This government website offers detailed and wide ranging information and advice on claiming benefits, job searching, further education, pensions and retirement planning, voting and much more.
Directgov website - money, tax and benefits (external website)
The financial services authority is the regulator of financial services in the UK, they set the standards that firms must meet and take action against those that fail to meet the required standards.
The financial services authority (external website)
The housing benefit and council tax support section administers claims for both housing benefit and council tax support.
They also process free school meal and clothing grant claim requests. For more information please visit the housing benefit web pages and choose the appropriate question.
Other available benefits (opens in new window)
The money advice service provide free, clear and unbiased advice to help you manage your money.
Money advice service - your money (external website)
The official website for HM Revenue & Customs that makes claiming and finding out if you are entitled to tax credits easier. This site also offers help and advice on claiming child benefit and has a very useful tax credit calculator. You can navigate throughout the site to find the suitable section relating to your concern.
HM Revenue and Customs (external website)
We understand that some customers may need help with their monthly/weekly budgeting.
Our budgeting tool will help you create your own personal budget plan to assist with taking control of your finances.
By using our budgeting tool you can get recommendations for: