The law protects tenants against harassment and illegal eviction. This section describes some of the forms harassment may take and sets out what tenants can do if they are being harassed or are threatened with illegal eviction.
Most tenants are entitled to a written notice telling them to leave a property even if your landlord did not give you a written agreement to live there in the first place. The only exception to this is where you are sharing the living accommodation, for example a kitchen or bathroom with your landlord, in this case the landlord only has to verbally ask you to leave.
The amount of time given in the notice depends on the type of tenancy you have or the grounds on which your landlord is seeking possession. You are not required to leave until the notice runs out, and even then may not be evicted without the order of the court.
If your landlord makes you leave your home without following the proper legal process it is an illegal eviction, which is a serious criminal offence.
Shelter have a guide to help tenants check whether a landlord can evict them:
Shelter - Eviction rights checker (external website - opens in new window)
Further information about the eviction process can be found on the GOV.UK website:
GOV.UK - Private renting for tenants: eviction (external website)
A section 21 notice is the most commonly used way to begin the eviction process for tenants with an assured shorthold tenancy.
If a tenant signed a new contract or a renewal agreement on or after 1 October 2015, a section 21 notice must be on special form and give at least two months notice. A landlord cannot use a section 21 notice to evict a tenant during the fixed term of a contract and it cannot be served within the first four months of a tenancy.
A landlord doesn't have to give a reason for wanting a tenant to leave but must have given the tenant certain documents at the start of the tenancy and also have followed certain rules for protecting a tenancy deposit.
A section 21 does not have to be on a special form if a tenancy started before 1 October 2015 and a tenant has not signed a renewal agreement after this date. The notice however, must be in writing and give a minimum of two months' notice. If you have a periodic tenancy, one that runs for example from month to month and it never had a fixed term, the notice must also:
An illegal eviction takes place if your landlord or a person acting on his or her behalf, makes you leave your home without following the correct legal process. The procedure that a landlord needs to follow will depend on the type tenancy agreement you have.
If a landlord illegally evicts a tenant it is a serious criminal offence.
Some examples of illegal eviction are:
If you are threatened with illegal eviction, you should:
If you are evicted from a property you have a right to live in, we will initially speak to your landlord to try to get him or her to let you back in.
An illegally evicted tenant can also use the courts to get a landlord to allow you back into the property. You will normally need a solicitor to take this action. You can find a Solicitor at the Law Society website:
The Law Society - find a solicitor (external website)
You might be able to get free and confidential advice from Civil Legal Advice (CLA) as part of legal aid if you’re in England or Wales. You can find more information about CLA and legal aid on the GOV.UK website:
GOV.UK - Civil Legal Aid (external website)
GOV.UK - Legal Aid (external website)
If you need help outside of normal office hours or at the weekend, you should:
Should the Police attend an incident, you can show or give them the following guidance document.
Guidance notes for Police Officers on eviction and harassment (pdf 78kb opens in new window)
You can also get free advice from the housing charity Shelter either by visiting their website or by calling their helpline on 0808 800 4444. The helpline is open 365 days of the year from 8am until 8pm on weekdays and 8am - 5pm on weekends. Calls are free from UK landlines and all major mobile operators.
Shelter (external website)
To contact the council's private sector housing team please call (01482) 396301 (choose option 2), make an online service request (opens in new window)or alternatively send an email to the private sector housing team:
Retaliatory eviction is where a tenant makes a legitimate complaint to their landlord about the condition of their property and, in response, instead of making the repair, the landlord serves them with a section 21 notice asking them to leave.
If a tenant has an assured shorthold tenancy or a renewal agreement which started on or after 1 October 2015 and is given a section 21 notice it will be invalid where all these apply:
If the council serve a landlord with a relevant housing notice, a valid section 21 notice can not be issued within six months of the councils notice. A section 21 will be valid if it is served after 6 months have passed.
The situation does not apply where a landlord uses the section 8 court procedure for evicting a tenant. In order for a landlord to rely on the section 8 procedure, there are certain grounds that have to met for example; where a tenant fails to pay the rent or has been involved in anti-social behaviour.
You can use the following example letter to report any repair problems to your landlord. You should always keep a copy of the letter you send. For urgent issues you may also wish to telephone your landlord.
Sample letter for reporting repairs to your landlord (Word 14kb opens in new window)
To contact the councils private sector housing team please call (01482) 396301 (choose option 2), make an online service request (opens in new window) or alternatively send an email to the private sector housing team:
Harassment can include anything done by a landlord, or by anyone working on his or her behalf, which prevents or interferes with a person living peacefully in their home. The law protects you against harassment as it is a serious criminal offence.
Harassment can take many different forms, for example:
If you think that you are being harassed, you should:
To contact the councils private sector housing team please call (01482) 396301 (choose option 2), make an online service request (opens in new window)or alternatively send an email to the private sector housing team: