Find and book a course, when to book and documents to bring, paying in instalments, terms and conditions, refund entitlement, information you receive and exam dates.
You can book in a variety of ways:
To view details of adult learning courses and find out how to book your place visit our course finder.
To book by telephone:
To book in person:
Booking is generally not available once the course has started so please book as early as possible before the course is due to start to avoid disappointment. Courses with low numbers prior to the start date may be cancelled, and all those who have booked will be informed of the cancellation, and offered advice on how to book on an alternative course, or refunded if applicable.
At the time of booking, or before the start of the course, you will need to produce proof of your identity to an adult learning centre. Acceptable proof includes driving licence, national insurance card, passport, credit/debit card or photo ID card.
We endeavour to run all advertised courses, however we reserve the right to cancel courses due to insufficient learner numbers in order to ensure financial viability. Learners will be contacted if the course is to be cancelled prior to the first session and full fees refunded. Once the course has started, refunds will only be given if the course is cancelled by the service. If you book on a course and withdraw before it starts, without informing the adult learning centre, you will not be entitled to a refund. Please assume that a course will run unless you are contacted.
When you book on a course the adult learning centre will provide you with pre-course information that will give you all the information you need for that course.
We also produce a learner handbook which details important service information that you may find useful during your learning with us - what you can expect from the service, information and advice, keeping you and others safe, how we ensure quality and our values.
Throughout your learning, with us, you will be asked for feedback where you can give comments on what you thought of the course and what you achieved from it.
The exam/assessment dates vary and may not be on the same day and time as your normal session. You may, therefore, be expected to attend during the day, even if your session normally takes place on an evening. You will be provided with full details at time of booking.