What and where you can learn, how much the courses cost and how you can book them.
View details of adult learning courses and how to book a place:
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Our employability skills courses and qualifications are designed to support you to get a job, progress in your chosen field or prepare you for further study. Qualifications are based on what local employers are looking for.
To find out what's running right now please contact your local centre, or search for courses local to you on our course finder.
You will work with others and take part in a range of activities designed to increase your confidence and help you to think about the type of jobs that need customer service skills. You will learn more about the skills needed on a day to day basis to deliver good customer service and understand what is meant by customer satisfaction and how to manage the needs and expectations of different customers.
This course is ideal to give you a greater understanding of customer service policies and procedures and the communication skills required to effectively deal with different types of customers. You will already hold a level 1 award or have substantial experience in the workplace.
Are you thinking about working in retail? Do you want to get some background knowledge before applying for jobs? This course will give you a broad introduction to the retail industry and will introduce you to the different types of retailers, their services and the job roles in the sector.
In this digital age, there are several different ways of finding and applying for work. On this course you will learn how to find suitable jobs searching online. You will focus on your skills and experience to create a CV, learn how to adapt it for different jobs and consider what to include in a covering letter.
On this course, you will use your CV and covering letters to help you begin to complete online applications. There will be a particular focus on writing to a person specification and how to evidence your skills, knowledge and experience.
Begin to use social media to build an online professional profile. On this course you will learn about LinkedIn, a popular professional networking site, and receive help to create a profile that will connect you with potential employers. You will also look at how Twitter and blogs can be used to build a professional presence online and consider privacy and safety issues with using social media.
There are four main adult learning centres around the East Riding and many of our courses are taught in these centres. For more information on the venues, please see the where to find us page.
Course costs vary, depending on the duration and type of course, and your personal circumstances (for example, if you’re on certain benefits or you’re taking a particular qualification). For more information on course types, concessions and paying by instalments, please see our financial help and additional support page.
You can use our course finder to search for courses by title, subject or location.
You can also contact your nearest adult learning centre where our friendly staff will be happy to give you more information about courses that interest you.