Lifeline and telecare

What is available to help people to remain safe and maintain independence at home?

East Riding of Yorkshire Council's Lifeline service can offer reassurance 24 hours a day, 365 days a year.

The lifeline service offers a range of alarms and sensors to help support people to live safely and independently within their own home.

Details on what is available can be found in the lifeline telecare leaflet but they include:

  • personal alarm pendants/buttons;
  • smoke alarms;
  • fall sensors;
  • bogus caller buttons;
  • high/low temperature monitors;
  • and flood sensors.

The following pdf documents offer information about how to live safely and independently in your own home:

East Riding Telecare (pdf 546kb opens in new window)

Lifeline leaflet (pdf 667kb opens in new window)

Trained operators will respond to calls appropriately, and can provide reassurance or contact family or the emergency services, if required.

The Lifeline service allows users to remain in their own home for longer. Having the equipment will allow people to live independently knowing if something did happen, help is available.

The disability resource team can provide aids and adaptations for people with physical disabilities, if required.


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Who can benefit from the Lifeline service?

The service is available for anyone of any age who would like to feel safer, more protected and independent in their own home. The system can provide numerous benefits for:

  • older, infirm or disabled people;
  • people who have been discharged from hospital and require additional support and assistance at home;
  • people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary;
  • people living in high crime areas;
  • people of any age living alone.


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How much does the Lifeline service cost?

There are three different packages available for the Lifeline personal alarm service. They are as follows:

  • Gold: £22 per month
  • Silver: £18 per month
  • Bronze: £14 per month

The packages can be explained on referral or are outlined in the lifeline leaflet:

Lifeline leaflet (pdf 667kb opens in new window)

There are additional costs for telecare sensors, if required. Please use the general enquiry form on the right hand side of the page to enquire about the Telecare costs.

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How do I access the Lifeline service?

You can make a referral (opens in new window) to the lifeline service. You will then be contacted by our service to arrange a visit to your home to demonstrate and provide advice on equipment available. Installation of equipment will then be completed, or arranged for a later date if necessary.

Alternatively you can contact the lifeline control centre using the below options:

Referral Form:

Lifeline referral form (pdf 71kb opens in new window)

Email: lifeline@eastriding.gov.uk

Tel: (01377) 256264

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How do I cancel the Lifeline service?

If you wish to cancel a lifeline contract, please contact the lifeline control centre in one of the following ways:

Email: lifeline@eastriding.gov.uk

Tel: (01377) 256264


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