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Short term assessment and re-ablement service (STARS)

What is STARS?

STARS stands for the short term assessment and reablement service.

The service mainly provides reablement support, for a short-term assessment period, to meet the needs of adults living in the community and contributes to the assessment process through joint working with statutory and non-statutory partners.

Additionally, STARS also provides some support to customer with non-reablement needs for short periods of time, as an interim arrangement only and in very exceptional circumstances. In these circumstances the team would provider services for:

  • Intermediate Care
  • Palliative Care
  • Domiciliary (home) Care 

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What does the assessment service involve?

The STARS team provide a responsible and flexible service to people in their own homes, supporting them to maximise their independence by learning or re-learning the skills needed for daily living. 

We also:

  • assess individual needs and agree a reablement support plan
  • provide practical and emotional support to assist individuals in gaining confidence in daily living skills
  • work with people so they are able to return or remain at home, which as much independence as possible
  • arrange delivery of any small items of equipment and support needed for a return home
  • help in arranging services, via the Contracts and Reviewing Team, from private/independent providers of services
  • organise on-going services, if these are identified during the assessment period

 

Following the assessment period, if it is decided that longer term help is required, this will be arranged by the council, but will be provided by private companies.

In very extreme circumstances, and only as a last resort, STARS may also provide: 

  • Palliative Care - for people with terminal illness or life-limiting conditions
  • Domiciliary Care - for people who need on-going support in their home, for both personal and domestic care tasks
  • Intermediate Care - to help people to complete a programme of rehabilitation which has been devised by therapy and nursing staff
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What is intermediate care?

Intermediate care is a service to help people to complete a programme of rehabilitation which has been devised by therapy and nursing staff.  This service is provided by a joint health and social services team. Multi-agency meetings are held weekly to discuss clients' progress and needs to promote independence.

This service is provided to :

  • enable a person safe and early discharge from hospital
  • prevent people having to go into hospital
  • provide a safe living environment with the provision of relevant equipment and adaptations
  • reduce dependency in the community
  • carry out an assessment of the service user’s progress and needs with a team of experienced care workers, who work closely with and under the instruction of qualified therapy staff
  • organise ongoing care with a preferred agency, if an assessment identifies ongoing needs.

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Will I have to pay for the services I receive?

The welfare rights service will carry out a financial assessment as soon as possible following agreement of the service to help determine the cost of the package of care.  A service record sheet will be taken into the home on commencement of the service; this will be completed by staff on each visit and signed by you. 

You will keep a copy and a copy will be returned by staff to the branch office where it is forwarded to the business unit who will then issue an invoice. Payments can be made by cheque, direct debit or by visiting any customer service centre.

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What if I have reason to complain about the service?

If you wish to provide any feedback on the service you receive, please visit the customer feedback page.

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How do I access the STARS services?

You cannot directly request a service from STARS, you will be referred through the appropriate adult care management team.

Further information can be found on the accessing social care page.

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