Help available to elderly, disabled and vulnerable people to live independently in their own home, including applying for equipment, aids and adaptations, and housing related support including help and advice with heating bills.
If you are struggling to live at home independently, or are worried about your safety in your own home, there are a number of ways we can help:
Yes - if you are struggling with access around your home and have a physical disability, we can identify equipment or minor adaptations that could help you.
To request equipment, please contact customer services. They will be able to advise which equipment might be suitable, and organise an assessment of your needs.
Following a self-assessment or an assessment visit to your home, we may be able to provide you with the following equipment:
If you are worried about your safety because you live alone, for instance if you suffer a fall and can’t get to a phone to call for help, find out how the Lifeline service can help.
All mobile equipment, and equipment up to the value of £1000 is free.
Any equipment with a value over £1000, such as stair lifts, will be provided through a Disabled Facilities Grant. This grant is means tested so you may have to contribute to the costs. More information on this grant is available on the Disabled Facilities Grant page.
You may only require equipment or adaptations for a short while, for instance following a stay in hospital.
If you are incapacitated, you can contact the relevant health service for short term loan equipment. This might be your:
If you are being supported by the STARS service, they will also be able to advise and provide you with the equipment you require to return home. More information on STARS can be found on the returning home after a stay in hospital (STARS) page.
Housing related support is a service that supports people who are vulnerable to set up or maintain safe, settled and secure accommodation.
The aim is to help you stay independent and carry out day-to-day living tasks yourself.
People are eligible for housing related support if they:
Examples of eligible service users include:
Some of the support services they provide include:
For all referrals to this service, contact customer servicesand ask for a 'Housing Related Support Assessment'.
npower Health Through Warmth offers help to people in England and Wales who have long term illnesses and are finding it hard to fully fund heating systems/repairs and insulation in their homes. In East Riding of Yorkshire the scheme is run locally by East Riding of Yorkshire Council.
People who actually need help are often the least likely to ask for it. By working with community professionals, we can offer practical help and advice about heating and insulation to the people who need it most.
We receive referrals from community professionals (for people who meet the scheme’s criteria), such as health and social care workers, welfare agencies and charitable organisations.
If you know someone with a long-term illness, who may need help with repairing a broken heating system, installing a new one or fitting insulation, that can' pay for the work in full themselves, and you think we could help, please tell us by completing the referral form below:
Health through warmth referral form (word 1.3mb opens in new window)
The form can be returned to us by:
Fax: (01482) 396 103
Health Through Warmth
East Riding of Yorkshire Council
Public Protection Division
East Riding of Yorkshire
People who are eligible are those with long-term illness who own and occupy their home in England or Wales, but also have a low income and little or no savings (assessed) and can’t fully fund the work themselves.
There's no strict period to how long you will have to have lived in the East Riding for to qualify. We’ll check to make sure the person is eligible, so they’ll have to fill in a couple of forms about their situation, including income and expenditure.
If you have questions about the criteria, you can contact us:
Telephone: (01482) 396278/396358
Email: email@example.com or firstname.lastname@example.org
Areas of heating the scheme can help with include:
We choose contractors carefully, and we stay in touch with our clients from start to finish – making sure they’re happy with the results.
Funding may be available to help pay for heating and insulation work from a range of sources.
In addition to the npower Health Through Warmth Crisis Fund, these include grant schemes and charitable organisations. Assistance is discretionary and it’s based on individual circumstances. The scheme's decision is final.
To organise an assessment for requesting home adaptations, or to access the housing related support service, you must contact customer services:
Tel: (01482) 393939
Alternatively, you can visit your nearest customer service centre.
Find your nearest customer service centre