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Choosing adult care services


How do I choose a service?

We have, because of the government’s ‘putting people first’ initiative, changed the way social care is organised. ‘Putting East Riding people first’ has been introduced, which is a way of putting you in control of your care and support.

Anyone who is eligible for a social care service is now able to access a personal budget. This can be provided in several ways:

  • you can be given a cash amount, so that you can arrange your own care
  • someone else can manage your care on your behalf
  • the council can arrange your care on your behal.

The following leaflet contains information on the different options, and how they affect you:

Arranging your support (pdf 470kb opens in new window)

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How can I contact the disability and carers service?

The Department for Work and Pensions website has information about the disability carers service. You can also choose a contact number regarding your query using their contact page. 

Department for Work and Pensions - Disability carers service (external website)

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If I go into residential care will I have to sell my house?

No, but the value of your home may form part of the financial assessment. 

The following pdf document explains the financial assessment in detail.

Financial assessment information (pdf 378kb opens in new window)

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What can I do if I am not satisfied with the services of my home care provider?

In the first instance, you should contact your care co-ordinator to discuss your concerns.

There are seven adult services teams in the East Riding, each with various numbers of care co-ordinators. Most clients have information as to who their care coordinator is. In each letter we send to clients we advise them which care team they need to contact in case of queries. You can contact an adult services team on (01482) 393939 and you will be put through to the correct team member.

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