Staying safe at home (Lifeline and telecare)

How the Lifeline and telecare services can help elderly and vulnerable people stay safe at home using monitoring equipment and sensors.

How can I improve my safety at home?

If you are afraid of what would happen if you required emergency assistance in your home, the Lifeline and telecare services could help you to stay safe. 

It allows vulnerable people to be monitored in their own home, so that in an emergency, appropriate services can be alerted and respond. 


you may also be able to access some free equipment and minor adaptations, such as handrails, to make access around your home easier and safer. To find out how, visit the maintaining independence at home page.

Falls information

You can find related information and downloads on the Falls Clinic web page on the Humber NHS website:

Humber NHS - Falls Clinic (external website)

Falls-related enquiries can be directed to:

Telephone:  (01482) 478809 / (01482) 861802

Helpline telephone: (01482) 672116

The Falls Service are based at:

East Riding Falls Service
East Riding Community Hospital
Swinemoor Lane
HU17 0FA.

How do the Lifeline and telecare services work?

You can choose to use only the Lifeline service, or combine the use of telecare equipment depending on your requirements.

Lifeline service

The Lifeline service provides a communication link between your home and a monitoring centre, so that in an emergency, trained operators can respond and take the most appropriate action. 

You will be provided with a Lifeline unit and a pendant to wear when you are in your home by yourself, and this is monitored 24 hours a day, 365 days a year. When you press the red button on either device in an emergency, a message is sent to the monitoring centre alerting them that response is required. 

Emergency action can include contacting:

  • family members
  • neighbours
  • doctors
  • Lifeline responders
  • the emergency services.

Who is contacted depends on the level of service you choose to pay for.

Telecare equipment

For an additional fee, you can combine the Lifeline service with other equipment such as motion sensors and smoke alarms.

When the sensors or alarms are activated, the monitoring centre is alerted. This means that if for some reason you are unable to press the red button on your Lifeline devices, or are unaware of the danger, we can still respond and send help.

Who is eligible and can benefit from the services?

There are no eligibility criteria for the Lifeline and telecare services. 

The service is available to anyone, of any age, who would like to feel safer, more protected and independent in their own home. The system can provide benefits for:

  • older, infirm or disabled people
  • people who have been discharged from hospital and require additional support and assistance at home
  • people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary
  • people living in high crime areas
  • people of any age living alone.

How much does the Lifeline service cost?

There are three packages available for the Lifeline personal alarm service. The cost of each service depends on the emergency response service you require.

All package costs include the rental of devices (Lifeline unit and pendant) and 24 hours a day, seven days a week monitoring of the devices. Please see below for the details of each package. 

Please note: the charges below cover the Lifeline service only. Additional fees are charged for the rental of the telecare equipment and sensors.

Gold package

In an emergency: The service would organise emergency action at any time of any day if your contacts were not available or you do not have any in the area.

Cost: £22.50 per month

Silver package

You can select to have either: 

  • day service response (8am to 5pm)


  • night service response (5pm to 8am).

In an emergency: The service would respond to your emergency if your contacts were not available or you do not have any in the area.

Cost: £18.50 per month

Bronze package

In an emergency: This response service requires a minimum of two emergency contacts living within a 45 minute radius of your home, as they would be required to respond to any emergency.

Cost: £14.50 per month

What equipment is available through the telecare service?

Some of the equipment available includes: 

  • personal alarm pendants/buttons
  • smoke alarms and carbon monoxide detectors
  • fall sensors
  • bogus caller buttons
  • high/low temperature monitors
  • movement and flood sensors
  • medication dispensers
  • epilepsy and bed sensors.

Cost of telecare equipment

You can view the cost of some of the telecare equipment available below.

Smoke alarm

Raises an instant alarm call if it detects smoke, ensuring any potential fire situations are always responded to

Cost: £1.00 per month

Temperature extreme sensor

Detects low, high or rapid rate of rise of temperature within a property and 
raises the appropriate alert.

Cost: £1.00 per month

Flood detector

Provides an early warning by raising an alert of potential flood situations in the home.

Cost: £1.00 per month

Bogus caller (visitors you do not recognise)

Fitted near a door, this discreet button can be used to call for assistance when 
a stranger requests entry into a home.

Cost: £1.00 per month

Pillow alert

Vibrates to alert a sleeping user to a potentially dangerous situation e.g. smoke alarm.

Cost: £1.00 per month

Wrist watch with Lifeline pendant reminder

An alarm button and quality watch combined encourages telecare users to wear their personal trigger throughout the day.

Cost: £1.00 per month

Carbon monoxide detector

Warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.

Cost: £1.50 per month

Fall detector

Automatically detects a serious fall and raises an alert. Can also be used as a personal trigger.

Cost: £1.50 per month

Incontinence sensor

Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture.

Cost: £3.50 per month

Property exit monitor

Provides an early warning by alerting that the user has left their home and not returned within a predetermined time parameter. Ideal for people with dementia and their carers.

Cost: £4.00 per month

Epilepsy sensor

Provides warning of epileptic attack whilst in bed.

Cost: £8.00 per month

Can’t see the equipment you need? Contact the Lifeline control centre to discuss your requirements. 

How do I access/cancel the Lifeline and telecare services?

To access the Lifeline services, please complete the form below:

Lifeline Referral Form (word 288KB opens in new window)

Once complete, please email the form to the address below:

Email: lifeline@eastriding.gov.uk

Once you have submitted your referral form, the service will contact you to arrange a home visit to demonstrate and provide advice on which equipment is suitable to meet your needs. Installation of the equipment may be completed at the time of the visit, or arranged for a later date if necessary.

Alternatively, you can contact the Lifeline control centre for more information:

Tel: (01482) 396040

Cancelling the Lifeline service

If you wish to cancel a Lifeline contract, please contact the Lifeline control centre by email or phone:

Email: lifeline@eastriding.gov.uk 

Tel: (01482) 396040

Can I request Lifeline and telecare services for a friend or relative?

You can contact our customer services to request a referral on behalf of a friend or relative.

Get in touch
(01482) 393939

Alternatively, you can visit your  nearest customer service centre.

Last Updated: Monday, 15 January 2018