How the Lifeline and telecare services can help elderly and vulnerable people stay safe at home using monitoring equipment and sensors.
If you are afraid of what would happen if you required emergency assistance in your home, the Lifeline and telecare services could help you to stay safe.
It allows vulnerable people to be monitored in their own home, so that in an emergency, appropriate services can be alerted and respond.
you may also be able to access some free equipment and minor adaptations, such as handrails, to make access around your home easier and safer. To find out how, visit the maintaining independence at home page.
You can find related information and downloads on the Falls Clinic web page on the Humber NHS website:
Falls-related enquiries can be directed to:
Telephone: (01482) 478809 / (01482) 861802
Helpline telephone: (01482) 672116
The Falls Service are based at:
East Riding Falls ServiceEast Riding Community HospitalSwinemoor LaneBeverleyHU17 0FA.
You can choose to use only the Lifeline service, or combine the use of telecare equipment depending on your requirements.
The Lifeline service provides a communication link between your home and a monitoring centre, so that in an emergency, trained operators can respond and take the most appropriate action.
You will be provided with a Lifeline unit and a pendant to wear when you are in your home by yourself, and this is monitored 24 hours a day, 365 days a year. When you press the red button on either device in an emergency, a message is sent to the monitoring centre alerting them that response is required.
Emergency action can include contacting:
Who is contacted depends on the level of service you choose to pay for.
For an additional fee, you can combine the Lifeline service with other equipment such as motion sensors and smoke alarms.
When the sensors or alarms are activated, the monitoring centre is alerted. This means that if for some reason you are unable to press the red button on your Lifeline devices, or are unaware of the danger, we can still respond and send help.
There are no eligibility criteria for the Lifeline and telecare services.
The service is available to anyone, of any age, who would like to feel safer, more protected and independent in their own home. The system can provide benefits for:
There are three packages available for the Lifeline personal alarm service. The cost of each service depends on the emergency response service you require.
All package costs include the rental of devices (Lifeline unit and pendant) and 24 hours a day, seven days a week monitoring of the devices. Please see below for the details of each package.
Please note: the charges below cover the Lifeline service only. Additional fees are charged for the rental of the telecare equipment and sensors.
In an emergency: The service would organise emergency action at any time of any day if your contacts were not available or you do not have any in the area.
Cost: £22.50 per month
You can select to have either:
In an emergency: The service would respond to your emergency if your contacts were not available or you do not have any in the area.
Cost: £18.50 per month
In an emergency: This response service requires a minimum of two emergency contacts living within a 45 minute radius of your home, as they would be required to respond to any emergency.
Cost: £14.50 per month
Some of the equipment available includes:
You can view the cost of some of the telecare equipment available below.
Raises an instant alarm call if it detects smoke, ensuring any potential fire situations are always responded to
Cost: £1.00 per month
Detects low, high or rapid rate of rise of temperature within a property and raises the appropriate alert.
Provides an early warning by raising an alert of potential flood situations in the home.
Fitted near a door, this discreet button can be used to call for assistance when a stranger requests entry into a home.
Vibrates to alert a sleeping user to a potentially dangerous situation e.g. smoke alarm.
An alarm button and quality watch combined encourages telecare users to wear their personal trigger throughout the day.
Warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.
Cost: £1.50 per month
Automatically detects a serious fall and raises an alert. Can also be used as a personal trigger.
Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture.
Cost: £3.50 per month
Provides an early warning by alerting that the user has left their home and not returned within a predetermined time parameter. Ideal for people with dementia and their carers.
Cost: £4.00 per month
Provides warning of epileptic attack whilst in bed.
Cost: £8.00 per month
Can’t see the equipment you need? Contact the Lifeline control centre to discuss your requirements.
To access the Lifeline services, please complete the form below:
Lifeline Referral Form (word 288KB opens in new window)
Once complete, please email the form to the address below:
Once you have submitted your referral form, the service will contact you to arrange a home visit to demonstrate and provide advice on which equipment is suitable to meet your needs. Installation of the equipment may be completed at the time of the visit, or arranged for a later date if necessary.
Alternatively, you can contact the Lifeline control centre for more information:
Tel: (01482) 396040
If you wish to cancel a Lifeline contract, please contact the Lifeline control centre by email or phone:
Yes. The latest report can be found here:
Lifeline annual report 2015-16 (pdf 123kb opens in new window)
You can contact our customer services to request a referral on behalf of a friend or relative.
Alternatively, you can visit your nearest customer service centre.