This will depend on your individual circumstances.
As part of the assessment process, a welfare rights officer will undertake a financial assessment with you. Depending on your individual financial situation, you may have to contribute towards the cost of the services you receive.
The welfare rights team, who undertake the financial assessment, will also be able to ensure that you are receiving all the benefits that you are entitled to.
For more information, please read this leaflet:
A brief guide to charging (pdf 308kb opens in new window)
The welfare rights service is only available to people who are known to adult social care. If you wish to access this service, please read our section on accessing social care.
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If you have capital which is more than the government’s limit of £23,250 you will have to meet the full cost the provider charges. Otherwise it will be anything up to £115.50 per week.
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When the relevant paperwork has been received we will ensure that the majority of clients receive a payment within two weeks, in some circumstances this may take a little longer.
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No it will not. Just continue to pay your assessed client contribution to your new care home.
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Additional top-up payments should be discussed with your care home provider. You can also discuss how these will be paid and how often.
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If you have between £14,250 and £23,250 in capital/savings you will be required to make a contribution from this. If your capital/savings are over £23,250 you will be required to pay the actual cost of your service.
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A welfare rights officer will contact you with regard to completing the financial form. Once assessments and payments receive the completed form, they will endeavour to complete your financial assessment within seven days.
Further information about the financial assessment can be found on the choosing services page.
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No, you should continue to pay the invoices but you can reduce the payment by the amount of the service you have missed.
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If you have given the relevant notice to your provider and if the cost of the services which you have received is less than your client contribution, you will receive a credit.
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You need to inform your care provider and your care co-ordinator. You can also inform assessments and payments as this may ensure that you receive any credits more swiftly. You can contact the customer service centre who will put you through to the appropriate team on (01482) 393939.
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You need to inform your care provider and your care co-ordinator. You can also inform assessments and payments as this may ensure that you receive any credits quicker. You can contact the customer service centre who will put you through to the appropriate team on (01482) 393939.
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