What services are provided by the council, who can access social care, the assessment of care needs process, support available to prisoners and what to do if you are not eligible for support.
We can help you to access a number of services based on your needs, with the aim of you maintaining independence in your own home for as long as possible. This includes:
Please note: some of the services described are only available to people who are eligible for help from adult social care.
We also can provide information on:
We offer information, advice and support to adults who need some help to live as well as possible with an illness or disability. Anyone over the age of 18 who thinks they might need care and support can have an assessment of their needs. This includes people who:
Carers are also entitled to a free assessment from adult care services to assess how they can be supported in their caring role. Find out more about getting assessed for your needs as a carer.
'Connect to support' is an online e-marketplace for adult social care, which provides the public with information and advice about health and social care for adults in the East Riding.
Connect to support (external website)
Still not sure if you're eligible? Please contact customer services to discuss your needs.
An advocate is a person who works with you to make sure:
From 1 April 2015, the Care Act places a new duty on local authorities to provide access to independent advocacy to those who would have substantial difficulty in being involved in care and support ‘processes’ and have no appropriate individual(s) e.g. carer, family or friend, who can support their involvement. Find out who can act as an advocate and how to request an advocate.
An advocate is there to support people who:
Find out who can act as an advocate.
Your advocate will get to know you so they can support and represent you when decisions are made about your care. They will make sure that your wellbeing and interests are always carefully considered. Examples of where a person might want an advocate there to support them include:
Your advocate will help you to:
Please note: If your advocate is provided by the council, we must also talk to your family or friends to help arrange the right support and care for you.
Find out how to request an advocate.
Advocates must be experienced, trained and independent to the local authority, the NHS, your doctor and other healthcare services. An advocate is not paid or professionally involved in providing care or treatment to the person they are supporting or their carer.
They are people who:
If there is nobody else appropriate and available to represent a person’s wishes, local authorities must arrange an independent advocate to support them, and help them to be more involved.
Advocates are organised by the local authority and you are not able to choose them yourself.
If you think you, or someone you know, could benefit from an advocate, please speak to your/their care worker or contact customer services:
Tel: (01482) 393939
Your care needs will be assessed differently depending on if you need long term or short term care services.
You may receive care services in the short term as an emergency, for example when leaving the hospital.
More information on the short-term care service is available on the returning home after a stay in hospital (STARS) page.
If you are likely to be in need of long-term support, you will be offered an assessment of your needs.
The assessment lets us know what is working well for you and what you need support with. It will ask questions such as:
To organise an assessment, contact customer services.
It can be completed independently, or with the help of family and friends before the visit from a care worker.
Alternatively, you can wait until you are visited by a care worker and they can complete the questionnaire with you.
If your first language is not English, or if you use sign language, we can arrange for a communicator.
Please identify this in your request for an assessment so that arrangements can be made to provide the information in your preferred format. To organise an assessment, contact customer services.
You will be told how much your personal budgetis and how much your contribution (if any) will be.
You will then develop a Support Plan which will detail how you will spend your personal budget to meet the needs you identified during your assessment.
Please note: before you can be allocated a budget, you will also need to undergo a financial assessmentto decide if you will be required to contribute towards your care.
More information on how much you will be required to contribute is available on the paying for services page.
You will be given a Support Plan guide and you can involve family and friends in developing the support plan. We will visit you to advise and go through the plan, or help you to develop it if you wish.
The finished plan will need to be signed by you and agreed by the council. We will then provide you with a copy, and we can also give a copy to your carer, or others involved in delivering your care if you give your permission.
Any information you provide is confidential and we will ask your permission before we share it with anyone, for example, doctors or occupational therapists.
Your support will be reviewed within the first three months of the care services being in place, and then once a year or more often if you need it.
Your care and support arrangements will not be changed without discussing it with you first.
A review might result in changes to your Support Plan and the services you receive. After the review, we will send you a copy of your new plan.
You can also contact your care coordinator between reviews if things have changed for you. If you have a direct payment, the finances will also be reviewed.
If after your assessment it is decided that you do not meet the National criteria to access support services, you will have to pay for any services that you require yourself.
Some services that you could benefit from include:
We can refer you to services that can help with problems like debt or housing, or advise on other short term issues. We can advise you where these services are or support you to contact them if you would like us to. Many of these services are free of charge, but if they are not we cannot pay for them for you.
For more information please contact customer services.
You can also read more on funding your own care in the booklet below:
Self Funders Information Booklet (pdf 2.27mb opens in new window)
Yes. People who are in prison and those who live in approved premises, such as bail hostels, can access social care services to support their rehabilitation.
This can make it much easier for them to rebuild their life after release by having a positive impact on:
The new Care Act legislation says that if a person meets particular criteria, the prisons or approved premises’ local council must provide their care and support but people who are in prison and people in approved premises who can afford to must pay part or the full cost of their care.
If someone receiving care and support moves to another prison, the Care Act makes sure that their care and support continues. The council may also assess the needs a person may have when they are released from prison into the community.
Most people who are in prison have less choice about their care arrangements than those outside of prison. They also are unable to receive a cash personal budget for their care and support (although this does not apply to those without convictions, such as certain people on bail).
People who are in prison may not choose their accommodation except when it is being arranged for after their release.
If a person who is in prison acts as a carer for another prisoner, the Care Act makes the local council responsible for assessing the carer’s own support needs unless their caring work is part of their voluntary or paid job.
Please note: councils do not have to protect the property of adults with care and support needs in prison or approved premises.
Prisons and approved premises are still responsible for detainees’ safety. This means that the local council’s Safeguarding Adults Boards are not responsible for enquiries or reviews into abuse or neglect of a prisoner with care and support needs. However, Safeguarding Adults Boards can advise, help and assist prison officials when needed. They may also invite prison staff to be Board members.
You must contact customer services to access social care:
Based on the information that you provide, a decision will be made as to whether you need an assessment, and we will then discuss the process with you.
Please note: if you are already receiving services from adult social care, any further request should be made through your care worker, and not through customer services.
In an emergency, telephone customer services on the number below. We will respond 24-hours-a day, 7-days-a-week including bank holidays: