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Support for you as a carer

How can I access services for carers?

If the person you care for is receiving social care services from East Riding of Yorkshire Council, please contact the customer service network.

Email: customer.services@eastriding.gov.uk

Tel: (01482) 393939

If the person you care for is not in receipt of any social care services from East Riding of Yorkshire Council, please contact the carers support service on 0800 917 6844 or (01482) 396500.

Email: ERCarers@eastriding.gov.uk

or, you can call in to the Carers Centre:

Carers Centre
18 Wednesday Market,
Beverley

Monday to Thursday 9.30am – 4.30pm
Friday 9.30am – 4.00pm

A short carers assessment will be carried out, which gives you the opportunity to discuss and identify your needs as a carer and the impact your caring role may have on your own health and wellbeing. You will be entered onto the carers register and offered a range of services to support you in your caring role.

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What support is available for carers?

All carers who have had a short carers assessment are able to access a range of services, support, advice and information. The pdf document below gives further details for what support is available.

A Guide for Carers - Carers' services in the East Riding (pdf 400kb opens in new window)

For advice, information and emotional support, carers can visit the carers centre at:

Carers Centre
18 Wednesday Market,
Beverley

Monday to Thursday 9.30am – 4.30pm
Friday 9.30am – 4.00pm

Alternatively you can call us on:

Tel: 0800 917 6844 (free when calling from a landline)

or

Tel: (01482) 396500 (recommended for mobile phones)

Mon to Thu 9.00am – 5.00pm

Fri 9.00am – 4.30pm.

You can also contact us via email:

Email: ERCarers@eastriding.gov.uk

We Care

We produce a quarterly newsletter, 'We Care', which provides up to date information on carer's issues, news, articles, carer's views and useful contact numbers. 'We Care' provides a voice for carers and ensures a focal point of contact for carer's issues, including details of drop in sessions, relaxation activities and training courses for carers.

'We Care' newsletter (pdf 453kb opens in new window)

Support groups

The carers support team runs monthly drop-in groups in nine different locations.

These groups offer:

  • complimentary therapies;
  • an opportunity to speak to support workers;
  • advice and information;
  • an opportunity to talk to and get to know other carers in similar situations.

 

You can contact the carers centre on 0800 917 6844 or (01482) 396500 to confirm which dates and times your local group is meeting.

Bridlington

Last Monday of the month

13:00pm to 15:30pm Applegarth, Applegarth Lane, YO16 7NE

Hornsea

Last Monday of the month

10:00am to 12:00 noon The Parish Hall, St Nicholas Church, Newbegin, Hornsea, HU18 1AB

Goole

Second Tuesday of the month

13:30pm to 15:30pm The Courtyard, Boothferry Road, Goole, DN14 6AE

Market Weighton Town

Second Wednesday of the month

13:30pm to 15:30pm All Saints Church, Church Side, Market Weighton, YO43 3AS

Beverley

Third Wednesday of the month

13:30pm to 15:30pm The Carers Centre, 18 Wednesday Market, HU17 0DJ

Pocklington

First Tuesday of the month

13:30pm to 15:30pm The Old Court House, George Street, Pockington, YO42 2DH

Hessle

First Wednesday of the month

13:30pm to 15:30pm The Grange Primary Care Centre, Hull Road, Hessle, HU13 0AH

Withernsea

Third Monday of the month

13:30pm to 15:30pm The Shores, 29-31 Seaside Road, Withernsea, HU19 2DL

Driffield

Last Thursday of the month

13:30pm to 15:30pm Market House, Exchange Street, Driffield, YO25 6LL

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Who is eligible for these services?

Our services are available to all unpaid adult carers, who provide regular and substantial support to an adult who lives in the East Riding of Yorkshire, regardless of where they themselves live, who has completed the short carers assessment, and has been entered onto the carers register.

A carer spends a significant proportion of their life providing unpaid support to family or potentially friends. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. Carers provide emotional, personal, practical and supervisory support.

Care workers, or care assistants, who are employed to provide regular care are not eligible for carers' support services.

If you are unsure whether you are eligible, please contact us:

Tel: 0800 917 6844 (free when calling from a landline)

or

Tel: (01482) 396500 (recommended for mobile phones)

Monday to Thursday 9.00am – 5.00pm
Friday 9.00am – 4.30pm

You can also contact us via email:

Email: ERCarers@eastriding.gov.uk

The following guide is a useful source of information for carers.

A Guide for carers - carers services in the East Riding (pdf 400kb opens in new window)

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Is there a charge for services?

Services are generally free for carers, but in some instances there may be a nominal charge.

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