You can contact the team about any issue regarding adults and childrens social care below.
Email: social.services.complaints@eastriding.gov.uk
Customer relations manager
Children family and adult services
County Hall
Beverley
HU17 9BA
Tel: (01482) 396422
Mobile:07876 257320
You can pick up a complaints leaflet in any of the customer service centres.
Find your nearest customer service centre
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Your complaint will be confirmed with you, and then allocated to an investigating officer. This person will visit you, if you wish, to discuss the issues you have raised. An agreed timescale for the response to be completed will be made with you, then the investigation commenced.
The report, when completed, will be considered by a senior member of staff who will then write to you with their response to the complaint report. You will also receive the final report at this time. If the original timescales have not been achieved, you will have been informed previously of any delays.
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You contact the Local Government Ombudsman should you remain dissatisfied with the complaint response. However, you will also be given the opportunity to speak to the investigating officer prior to this action, should you wish to express your dissatisfaction.
Local Government Ombudsman - contact us (external website)
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Complaints are always welcomed by the council and these are used to improve the services offered to our customers. You will always be asked at the commencement of the complaint process what outcomes you would like. This is not always achievable; however, your desired outcomes will be noted within the complaint response.
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If it was found that a member of staff had not followed the correct procedures whilst dealing with you, this would be dealt with by our internal processes and you may not be told the outcome.
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We produce annual reports for both adults and childrens social care:
Adult Services - Compliments, Complaints and Comments Annual Report 2010-2011 (PDF 285kb opens in a new window)
Children's Services - Compliments, Complaints and Comments Annual Report 2010-2011 (PDF 285kb opens in a new window)
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