Support is provided by ten safeguarding teams to children 'in need' or 'at risk' and help is available to families with a wide range of difficulties including problems with:
- adolescent behaviour;
- child protection;
- anti-social behaviour;
- teenage conflict;
- domestic violence;
- and drugs and alcohol.
Top of page
The safeguarding teams respond to enquiries from children, parents, carers and all other members of the public, as well as from other agencies such as health and education.
Top of page
For all initial contacts and new referrals into children's social care contact the customer services team.
Tel: (01482) 395500 between 8 am to 6 pm.
Fax: (01482) 395530
Secure email: childrens.socialcare@eastriding.gcsx.gov.uk
Details of the contact will be passed on to the relevant children’s social care team to respond; referrals will be acknowledged by the receiving team.
Making a Referral to Children's Social Care - 2012 (pdf 29kb opens in new window)
If referrals are not able to be made by telephone, fax or email, information may be sent through in writing to 'the manager' at the relevant family support team:
NORTH - covering Bridlington, Driffield, Pocklington and Market Weighton area:
Bridlington Central Children's Safeguarding Team
East Riding Of Yorkshire Council
Hilderthorpe School
Shaftesbury Road
Bridlington
YO15 3PP
Tel: (01482) 395470
Fax: (01482) 395450
Bridlington West and Driffield Children's Safeguarding Team
East Riding Of Yorkshire Council
Hilderthorpe School
Shaftsbury Road
Bridlington
YO16 5PP
Tel: (01482) 395470
Fax: (01482) 395450
Bridlington East Children's Safeguarding Team
East Riding Of Yorkshire Council
Hilderthorpe School
Shaftsbury Road
Bridlington
YO16 5PP
Tel: (01482) 395470
Fax: (01482) 395450
WEST - covering Goole, Howden, and Haltemprice area:
Goole North Children's Safeguarding Team
East Riding Of Yorkshire Council
Council Offices
Church Street
Goole
DN14 5BG
Tel: (01482) 396842
Fax: (01482) 396843
Goole South Children's Safeguarding Team
East Riding Of Yorkshire Council
Council Offices
Church Street
Goole
DN14 5BG
Tel: (01482) 396842
Fax: (01482) 396843
Haltemprice Children's Safeguarding Team
East Riding Of Yorkshire Council
Anlaby Children's Centre
First Lane
Anlaby
HU10 6UE
Tel: (01482) 565560
Fax: (01482) 565580
Wolds and Dale Children's Safeguarding Team
East Riding Of Yorkshire Council
Burnby Hall, 33 The Balk,
Pocklington
YO42 2QF
Tel: (01759) 305704
Fax: (01759) 306915
EAST - covering Beverley, Hornsea and Holderness area:
North Holderness Children's Safeguarding Team
East Riding Of Yorkshire Council
Beverley Children, Young People & Family Centre
Coltman Avenue
Beverley, HU17 9LP
Tel: (01482) 880066
Fax: (01482) 880024
South Holderness Children's Safeguarding Team
East Riding Of Yorkshire Council
George Street
Hedon
HU12 8JH
Tel: (01482) 899962
Fax: (01482) 899680
Beverley Children's Safeguarding Team
East Riding Of Yorkshire Council
Beverley Children, Young People and Family Centre
Coltman Avenue, Beverley
HU17 9LP
Tel: (01482) 880066
Fax: (01482) 880024
Initial contacts can also be made in person at any of the East Riding of Yorkshire Council customer service centres.
Find your nearest customer service centre
Top of page
Below are some examples of how help may be offered:
- services to protect children from risk of abuse/neglect;
- support families to resolve difficulties;
- put people in touch with other helping agencies;
- ensure children, young people and families have access to the most appropriate services available;
- support and advice in times of difficulty, where it is felt that children need such support, or where parents need additional support to ensure they are able to meet their children's needs;
- provide access to services for children with disabilities and their families;
- provide access to support for young carers;
- provide access to support for private foster carers;
- look after children who, for a variety of reasons, can not live at home;
- advise about rights and benefits;
- prepare young people in care for independent living;
- work with families in a preventative way, supporting families so that, wherever possible, children can stay in their own homes rather than go into care, providing respite and emergency fostering services.
Top of page
Everyone is responsible for helping to keep children safe.
When anyone becomes aware that a child might be at risk of suffering from abuse or neglect, they have a duty to do something about it.
- If you think a child might be in danger, contact the customer service team on (01482) 395500.
- If you know the child is already receiving a service from children’s social care, you can call the children’s social care family support team where the child lives. If you are in any doubt contact the customer services team using the details above.
- If there is an emergency outside normal office hours, please contact our emergency duty team on (01377) 241273.
- If a child is suffering abuse and requires urgent attention because of immediate danger, call the police on 0845 606 0222.
Top of page
If a child needs protection, our qualified staff will often investigate a child’s circumstances together with the police. This may result in a child protection conference where the family of the child and professional staff can share information and agree ways to protect the child.
One way of doing this is to agree a child protection plan which will outline what needs to change and what help will be received. The plan will also help to inform all the professionals working with the family so they too can support the family’s needs.
Top of page
Safeguarding is everyone's business. The East Riding Safeguarding Children's Board (ERSCB) is a statutory multi agency organisation which has been set up as part of the every child matters reforms. It brings together agencies who work to safeguard and promote the welfare of children and young people in the East Riding and requires that all organisations cooperate to keep children safe from harm.
The board aims to ensure that information, education and training is available for professionals, parents & carers, members of local communities and children and young people themselves all to achieve this aim.
The ERSCB website provides further information about safeguarding for parents, carers, professionals, volunteers, children and young people:
East Riding safeguarding children's board (ERSCB) (external East Riding website)
Top of page
When we think you or your child might need support from us, we will come and meet with you to find out how we can help.
We need to find out more about you and what needs you have. One of the ways we do this is by doing an assessment. Sometimes we will need to contact other organisations, such as education or health agencies, to help us gain a fuller picture of what you and your child need. This helps us decide whether we can help you or if another organisation could help you more.
We need you to talk honestly about any difficulties you might be having, and about what is working well for you. It is very helpful if you give us permission to talk to other people. This helps us to understand your family’s needs more fully.
There are two different types of assessment. An initial assessment and a core assessment.
Initial assessment
To find out how to support you, a social worker from one of our teams will need to talk to you and your family about how things are going. They will also want to talk to your children if it’s appropriate for them to be involved.
We will need to talk to other people who know your family. This could include teachers or your doctor. Ideally, we will agree with you who else we talk to.
After we have spoken with everyone, we will write up our findings in a report that we call an initial assessment. Your views will be included in the assessment and you will get a copy of this. The report will say what support you need and if we are able to help. An initial assessment should take ten working days to complete.
Core assessment
A core assessment is a more detailed assessment regarding a child and their family circumstances. A core assessment should take 35 working days to complete.
Top of page
Yes. Sometimes it is necessary to share personal information with other organisations to allow us to work together to provide the best service for you.
We follow strict rules about confidentiality that tell us what personal information we can collect, how and when we can share this information with other organisations.
We will usually speak to you and ask your permission to the sharing of necessary personal information as part of our work with you.
Top of page
There may be instances where we need to share information with other appropriate organisations without your permission in order to protect a child/young person or others from significant harm.
We will discuss this with you unless this will put others at risk.
Other sections within this website contain further information about data protectionand information sharing.
Top of page
Outside office hours children’s social care operates an emergency service provided by an emergency duty team on (01377) 241273.
Top of page
Children's social care is committed to providing quality services. We need to hear from you if you have any complaints, suggestions or compliments about the service
you receive.
The Compliments, Complaints and Comments Annual Report - Children's Services 2010-11 is now available.
Top of page
