Information about childcare options in your area, free early education provision, help with childcare costs and making a complaint, and the childcare sufficiency assessment.
Choosing the right childcare for any parent carer is very important as you want to know your child will be safe and happy. In the East Riding, there are various types of childcare settings including childminders, day nurseries, pre-schools, out of school clubs, and crèches. There are also nursery schools and many primary schools have a nursery class.
Call the Families' Information Service Hub (FISH) on (01482) 396469 to access information on childcare settings in an area of your choice and to find out contact details, costs, opening times and school collection information. Alternatively, you can browse the FISH directory to search for Ofsted registered childcare in East Riding of Yorkshire:
FISH directory (external East Riding website)
As all childminders and childcare settings who look after children in the early years age group follow the Early Years Foundation Stage framework (EYFS) you may be interested in looking at the framework to understand what is and the benefits of childcare:
DfE - Early Years Foundation Stage (EYFS) (external website)
What to Expect When - Parents guide to EYFS (external website)
Early Years Foundation Stage Framework from April 2017 (pdf 313kb opens in new window)
Find out more about free early education for three and four year olds, including when you can access your 15 hours free funding.
For more information about extended entitlement visit the 30 hours free childcare page.
You can browse the FISH directory to search for childcare settings that offer Free Early Education by clicking on the link to the FISH Directory below:
FISH directory (external East Riding website)
There are two sources of help with childcare costs for families – Working Tax Credits (childcare element) and Employer Childcare Vouchers.
For more information use the link below to visit the Working Tax Credit page of the FISH Directory and search in 'Money Matters':
FISH Directory - Working Tax Credit page (external East Riding Website)
For more information use the link below to visit the Employer Childcare Voucher page of the FISH Directory and search in 'Money Matters':
FISH Directory - Employer Childcare Vouchers page (external East Riding Website)
For more information use the link below to visit the Tax Free Childcare page of the FISH Directory and search in 'Money Matters':
Unless you think children are at risk of harm from the childcare provider, it is usually best if you discuss your concerns with the provider or the person in charge before you contact Ofsted.
If you are a parent or carer and cannot sort out your concern through discussion, you can make a formal complaint by writing to the provider. The law says that providers must have a process for handling written complaints. Home childcarers do not need to have this process.
If you are a parent or carer and you make a formal written complaint about your provider must carry out an investigation. They must tell you about the outcome of their investigation, and any action they take or plan to take, as an outcome of your complaint.
They must do this within:
You can ask to have the outcome of their investigation in writing.
If you are not satisfied with their response, or your concern relates to a matter you cannot discuss with your provider, you can contact Ofsted direct on 0300 123 4666.
Alternatively, you can contact the Families' Information Service Hub on:
Tel: (01482) 396469 who will pass the details on to Ofsted for you.
It is important to remember that if you do not want to give your name when making a complaint, you can choose to remain anonymous.
All registered childcare providers, except home childcarers, must keep a record of written complaints.
If you believe a child is at risk then please contact Ofsted direct:
Tel: 0300 123 4666 Ofsted (external website)
If you are unsure about what to do or require more information please contact:
The Customer Service Team Tel: (01482) 393939
Under the Childcare Act (2006), we have a duty to ensure that there is sufficient childcare to meet the needs of parents of children aged 0-14 years (up to 18 yrs old for children with a disability) so that they can work, take up education or training.
We carry out a detailed assessment of the supply and demand for childcare every year and publish this in an annual report – Childcare Sufficiency Assessment. The most recent assessment for 2017 can be viewed using the link below:
East Riding CSA Annual Report 2017 (pdf 1mb opens in new window)
A parent childcare survey was conducted between July 2016 to the end of January 2017, so that we could find out about parents' views on and need for childcare. The information collected has help us to understand more about the demand for childcare for the 2017 childcare sufficiency assessment report. The results of this on-line survey can be viewed using the link below:
East Riding Parent Childcare Survey 2017 Results (pdf 1mb opens in new window)