Consumers are advised on their legal rights when they buy faulty goods or when they get poor service. They are also advised on what options they have when complaining. Where to find consumer advice and where to find information.
Citizens Advice consumer service (CAcs) provides free, confidential and impartial advice on consumer issues.
Citizens Advice consumer service is a government-funded telephone and online advice service. East Riding of Yorkshire Council works in partnership with CAcs.
By using the Citizens Advice consumer service website you can make an on-line request for help or advice.
Citizens Advice consumer service (external website)
Telephone 03454 04 05 06 for help or advice. Opening hours are 9am – 5pm Monday to Friday. Offices are closed on Saturday, Sunday and bank holidays.
You can make an appointment to see a trading standards consumer advisor by contacting Citizens Advice consumer service.
If you don’t want to get any calls from sales and marketing firms you can add your details to a list, run by the Telephone Preference Service. Once you are registered most unwanted calls should be blocked.
If you want to reduce the amount of unsolicited junk mail you get, you should register with the Mail Preference Service.
calling the Mail Preference Service registration line on 0845 703 4599
visiting the Mail Preference Service website: Mail Preference Service (external website)
writing to the Mail Preference Service, FREEPOST 29 LON20771, London, W1E 0ZT.
Information about consumer alerts and press releases is provided by the Trading Standards Institute.