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Broadband and communication

How can I get better home broadband?

In the first instance, you should contact your current home broadband provider, as
new service packages might be available and upgrades to the broadband infrastructure are being made on an ongoing basis. New equipment (e.g. routers) may also be available to improve performance.

The Internet service provider should be able to advise you of any planned upgrades in your area. If you have a strong mobile phone signal, you may also wish to consider using a mobile broadband package at home. 

Other types of broadband services, i.e. wireless or satellite, can also offer an alternative to traditional broadband services delivered through a telephone line.

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 What is the Broadband East Riding Project?

The Broadband East Riding Project is part of the Government’s national broadband programme. It aims to upgrade and transform the broadband infrastructure in the East Riding of Yorkshire in those areas where investment is not already planned by the private sector, in particular to ensure that: 

  • a reliable broadband connection of at least 2 Mbps is available across the whole of the East Riding by December 2015
  • superfast broadband (24 Mbps+) is available to the majority of residents and businesses by December 2015

  

More details are available on the project website at:
Broadband East Riding (external East Riding website)

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What are the benefits of better broadband? 

Fast and reliable broadband provides a wide range of benefits for individuals, families, communities and businesses, making all of these possible:

  • Better access to online services (e.g. banks, shops, healthcare provision);
  • Better access to new forms of media (e.g. Smart TVs/i-player);
  • Better access to learning materials for students and teachers.
  • Reduced need for travel – more services can be accessed in the home or community;          
  • Public sector service delivery efficiencies - more services can be delivered online;
  • Increased business competitiveness;
  • Improved infrastructure to attract jobs and provide local employment;
  • Improved home working and self-employment opportunities;
  • Social inclusion and improved quality of life.

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Where can I find information about starting a community broadband project?

A number of innovative community broadband projects have been developed across the country.  If you are interested in starting a broadband project in your community you will be able to find out useful information for the Rural Broadband Partnership website.

Rural Broadband Partnership (external website)

If you would like more information about community broadband project please use the contact us form on the right of the page.

 

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Does the council provide broadband services to residents or businesses?

Internet access is available to East Riding residents through our public library network, but the council does not provide broadband services to households or businesses. 

Please see the library computers sectionfor more information. 

The Council is also co-ordinating the Broadband East Riding Project.  For more information on the project please visit:

Broadband East Riding (external East Riding website)

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Where can I find out about wireless or satellite broadband?

Wireless broadband and satellite broadband technologies offer alternatives to traditional broadband services delivered by fixed telephone lines. A number of companies already provide wireless or satellite broadband services in the East Riding of Yorkshire.

Please use the contact us form on the right of the page if you would like more information about these technologies.

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How can I check the mobile phone coverage in my area?

Mobile phone companies have online signal checkers to indicate the mobile phone
coverage across the country.  The UK Mobile Coverage website allows you to choose a network and check the coverage against this.

UK Mobile Coverage - coverage checker (external website)

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Where can I find out about 4G mobile technology?

4G is the latest generation of mobile phone technology, offering faster internet services via mobile phones and other devices.

The commercial roll-out of 4G technology has now commenced.  Whilst the initial roll-out has concentrated on UK cities, it is expected that almost the whole of the UK population will be able to receive 4G mobile services by the end on 2017. 

For more information about 4G technology please visit:

Ofcom - consumer information on 4G mobile technology (external website)

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What can I do if a public telephone box is due to be removed?

Telephone companies have to follow national rules if they want to remove any public telephone boxes, and the public have the opportunity to object. Many people still rely on public telephone boxes, and they are particularly important in areas where mobile phones do not work well.

Telephone companies are required to display a notice on any telephone box that they plan to remove. Members of the public have 42 days in which to raise an objection if they wish to do so. Further details on the consultation process will be available on the notice displayed in the telephone box.

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